Question 1

Which statement best explains how the concept of company branding is related to technical communication?

Accepted Answer

A)   Branding is concerned with making money, and employees are paid to help companies make money.
B)   Branding is concerned with the image that a company presents to the world, and that image includes its documents.
C)   Branding is largely concerned with color choices, so a document must contain the company's colors.
D)   Branding is concerned with slogans, and you might have to write a slogan for your department.E) A) and D)
F) C) and D)

Question 2

people who are good at communicating in the workplace possess four skills and abilities, including the abilities to write clearly, solve problems, and analyze information. Which of the following is the fourth ability?

Accepted Answer

A)   the ability to perform research
B)   the ability to perform as a speaker
C)   punctuality
D)   efficiencyE) None of the above
F) A) and C)

Question 3

Which of these is a quality shown by a successful workplace communicator?

Accepted Answer

A)   keeping new information about your field to yourself
B)   prioritizing your own needs
C)   displaying emotional intelligence
D)   sharing proprietary information openlyE) B) and C)
F) A) and D)

Question 4

To make it easy for readers to find the information they need, many technical documents are made up of small, independent sections.

Accepted Answer

A) True 
 B)False

Question 5

Chapter 1 identifies three sets of factors to consider when communicating technical information. Which of the following is on this list?

Accepted Answer

A)   image-related factors
B)   technology-related factors
C)   purpose-related factors
D)   none of the aboveE) B) and C)
F) A) and B)

Question 6

Which of these is a measure of excellence in technical communication?

Accepted Answer

A)   accuracy
B)   terseness
C)   plainness
D)   celerityE) B) and C)
F) C) and D)

Question 7

Chapter 1 identifies correctness as a characteristic of good technical communication. In this context, correctness refers to the proper use of grammar and punctuation to accurately convey the intended meaning.

Accepted Answer

A) True 
 B)False

Question 8

Which of these is a document-related factor you must consider when communicating on the job?

Accepted Answer

A)   the amount of time you have to complete the communication task
B)   the level of formality required in the final product
C)   the number of resources available to help you complete the communication task
D)   All responses are correct.E) A) and D)
F) A) and C) D

Question 9

For what reason do most organizations welcome both positive and negative comments on blog posts?

Accepted Answer

Most organizations are willing...

Question 10

Technical communication primarily involves those whose main job is to produce documentation such as reports and manuals.

Accepted Answer

A) True 
 B)False

Question 11

When creating a technical document, you often have to make compromises. Which of these is an example of a compromise related to communication?

Accepted Answer

A)   Your boss tells you to create the document in English and Spanish, so you do.
B)   You would prefer to create separate instruction sheets in English and Spanish, but you create one sheet giving instructions in both languages to save on printing costs.
C)   Your audience is not made up of technical experts, so you use common words in place of technical vocabulary.
D)   You place paper copies of your document in the boxes carrying your products, and you post electronic copies online.E) None of the above
F) A) and B)

Question 12

Which two things must you clearly understand in order to communicate successfully?

Accepted Answer

A)   your audience and your purpose
B)   your proposal and your audience
C)   your documentation and measures of excellence
D)   your software and your hardwareE) A) and D)
F) All of the above

Question 13

Chapter 1 identifies common reasons for creating technical documents. Which reason in the following list is NOT mentioned in the chapter?

Accepted Answer

A)   to help others carry out a task
B)   to change attitudes about a technology or an issue
C)   to establish common knowledge in the marketplace
D)   to help others make a decisionE) B) and C)
F) None of the above C

Question 14

Companies hiring technical professionals such as engineers, scientists, and programmers focus primarily on the technical abilities of the candidates they consider for employment.

Accepted Answer

A) True 
 B)False

Question 15

Which of these abilities is NOT likely to help you as a workplace communicator?

Accepted Answer

A)   the ability to perform research
B)   the ability to solve problems
C)   the ability to speak and write clearly
D)   the ability to deflect attentionE) C) and D)
F) A) and D) D

Question 16

Chapter 1 lists a variety of examples of workplace communication. Name four of them.

Accepted Answer

Examples include memos, email, wikis, pr...

Question 17

Social-media posts such as tweets can be examples of technical documents.

Accepted Answer

A) True 
 B)False

Question 18

As used in Chapter 1, what does accessibility mean?

Accepted Answer

Accessibility refers...

Question 19

Chapter 1 defines technical communication as a process encompassing which of the following?

Accepted Answer

A)   documents and activities
B)   documentation and analysis
C)   process and analysis
D)   diagramming and activitiesE) A) and D)
F) B) and D)

Question 20

Why is the ability to prioritize and respond quickly more valuable in the contemporary workplace than ever before?

Accepted Answer

This quality is more...

Exam 1: Introduction to Technical Communication

Which statement best explains how the concept of company branding is related to technical communication?

Correct AnswerverifiedShow Answer

people who are good at communicating in the workplace possess four skills and abilities, including the abilities to write clearly, solve problems, and analyze information. Which of the following is the fourth ability?

Correct AnswerverifiedShow Answer

Which of these is a quality shown by a successful workplace communicator?

Correct AnswerverifiedShow Answer

To make it easy for readers to find the information they need, many technical documents are made up of small, independent sections.

Correct AnswerverifiedShow Answer

Chapter 1 identifies three sets of factors to consider when communicating technical information. Which of the following is on this list?

Correct AnswerverifiedShow Answer

Which of these is a measure of excellence in technical communication?

Correct AnswerverifiedShow Answer

Chapter 1 identifies correctness as a characteristic of good technical communication. In this context, correctness refers to the proper use of grammar and punctuation to accurately convey the intended meaning.

Correct AnswerverifiedShow Answer

Which of these is a document-related factor you must consider when communicating on the job?

Correct AnswerverifiedD

For what reason do most organizations welcome both positive and negative comments on blog posts?

Correct AnswerverifiedMost organizations are willing...View AnswerShow Answer

Technical communication primarily involves those whose main job is to produce documentation such as reports and manuals.

Correct AnswerverifiedShow Answer

When creating a technical document, you often have to make compromises. Which of these is an example of a compromise related to communication?

Correct AnswerverifiedShow Answer

Which two things must you clearly understand in order to communicate successfully?

Correct AnswerverifiedShow Answer

Chapter 1 identifies common reasons for creating technical documents. Which reason in the following list is NOT mentioned in the chapter?

Correct AnswerverifiedC

Companies hiring technical professionals such as engineers, scientists, and programmers focus primarily on the technical abilities of the candidates they consider for employment.

Correct AnswerverifiedShow Answer

Which of these abilities is NOT likely to help you as a workplace communicator?

Correct AnswerverifiedD

Chapter 1 lists a variety of examples of workplace communication. Name four of them.

Correct AnswerverifiedExamples include memos, email, wikis, pr...View AnswerShow Answer

Social-media posts such as tweets can be examples of technical documents.

Correct AnswerverifiedShow Answer

As used in Chapter 1, what does accessibility mean?

Correct AnswerverifiedAccessibility refers...View AnswerShow Answer

Chapter 1 defines technical communication as a process encompassing which of the following?

Correct AnswerverifiedShow Answer

Why is the ability to prioritize and respond quickly more valuable in the contemporary workplace than ever before?

Correct AnswerverifiedThis quality is more...View AnswerShow Answer

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D

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Most organizations are willing...
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C

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D

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Examples include memos, email, wikis, pr...
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Accessibility refers...
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This quality is more...
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