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Exam 1: Introduction to Technical Communication

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Question 1

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Chapter 1 defines technical communication as a process encompassing which of the following?

A) documents and activities
B) documentation and analysis
C) process and analysis
D) diagramming and activities

E) A) and B)
F) A) and C)

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Question 2

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Which statement best explains how the concept of company branding is related to technical communication?

A) Branding is concerned with making money, and employees are paid to help companies make money.
B) Branding is concerned with the image that a company presents to the world, and that image includes its documents.
C) Branding is largely concerned with color choices, so a document must contain the company's colors.
D) Branding is concerned with slogans, and you might have to write a slogan for your department.

E) None of the above
F) C) and D)

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Question 3

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Which of these is a measure of excellence in technical communication?

For what reason do most organizations welcome both positive and negative comments on blog posts?

Companies hiring technical professionals such as engineers, scientists, and programmers focus primarily on the technical abilities of the candidates they consider for employment.

Chapter 1 lists eight measures of excellence in technical communication. For example, excellent technical communication is honest. What are three other measures of excellence?

The engineering firm you work for is submitting a proposal to create an amphitheater at a state park. Proposals must be submitted in three-ring binders. You are in charge of assembling the binders. You decide to put section divider tabs and an index into each proposal binder. Which measure of excellence in technical communication does this decision reflect?

Which of these abilities is NOT likely to help you as a workplace communicator?

Which of these is a document-related factor you must consider when communicating on the job?

Chapter 1 identifies eight measures of excellence in technical communication. Which pair in the following list might seem contradictory?

To make it easy for readers to find the information they need, many technical documents are made up of small, independent sections.

Which two things must you clearly understand in order to communicate successfully?

Generosity and honesty are characteristics of effective technical communicators.

Which of the following is involved in creating technical communication?

Chapter 1 cites three reasons for ensuring that technical communication is honest. The first is that being honest is the right thing to do. What is one other reason?

Chapter 1 states that technical communicators use design to increase readability and make their documents more effective. Which of the following is an example of a design feature?

Which of these activities is NOT essential as you prepare to communicate technical information?

Chapter 1 identifies three sets of factors to consider when communicating technical information. Which of the following is on this list?

Chapter 1 states that effective technical communication is honest. The chapter then presents three reasons it is important to be honest when communicating. Which of the following is NOT one of the reasons listed in Chapter 1?

Chapter 1 identifies correctness as a characteristic of good technical communication. In this context, correctness refers to the proper use of grammar and punctuation to accurately convey the intended meaning.