Question 1

Operational planning must be completed by first-line managers every ____,and tactical planning is done by middle management every

Accepted Answer

A)  year;2 to 10 years.
B)  6 to 24 months;1 to 52 weeks.
C)  1 to 52 weeks;6 to 24 months.
D)  1 to 12 weeks;year.
E)  year,if necessary;1 to 90 days.F) A) and D)
G) C) and D)

Question 2

Susan is a front-line supervisor in a grocery retailer.She desires to decrease the time she spends working on doing her daily closing work by 45 minutes.This objective set by Susan and for her is an example of a(n)

Accepted Answer

A)  lower-level objective.
B)  front-line goal.
C)  tactical goal.
D)  supervisory objective.
E)  operational goal.F) None of the above
G) A) and C)

Question 3

Which of the following goals satisfies the SMART criteria?

Accepted Answer

A)  "As a talented florist,I will sell $100,000 in flowers."
B)  "This company will greatly improve its performance next year."
C)  "Within the next six months,I will grow my sole proprietorship into a corporation that is larger than Apple and IBM combined."
D)  "Improve our customer-service ratings."
E)  "In the next quarter,our Houston sales rep will increase sales by 10%."F) A) and D)
G) A) and B)

Question 4

Greg,owner of Comfortable Home Heating and Air,has been having problems with employee morale.After investigating,he found that some of his department managers were using management by objectives,but the accounting and sales managers were not utilizing MBO in their departments.For the MBO program to be successful,Greg must be sure that it is implements throughout his entire organization.

Accepted Answer

A) True 
 B)False

Question 5

This month,Alice,the branch manager of Quality Computer Sales,has heard several complaints from customers that Quality employees do not return calls.Today a good customer told Alice that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough,Alice mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n)

Accepted Answer

A)  office order.
B)  policy.
C)  norm.
D)  value.
E)  ethic.F) C) and E)
G) B) and C)

Question 6

Summarize management by objectives.Describe the three types of objectives used in MBO and give examples of each type.

Accepted Answer

Management by objectives (MBO)is a four-...

Question 7

Setting a very challenging goal for yourself,such as "I will double the number of hours I study next semester so that I can increase my GPA by at least half a point," can keep you motivated and focused on achievement.This type of goal,which involves pushing yourself beyond what you mind might think is safe is known as a(n)

Accepted Answer

A)  increased-state mindset.
B)  push goal.
C)  stress goal.
D)  inclining goal.
E)  stretch goal.F) A) and B)
G) A) and C)

Question 8

A company's strategic planning may have to be done _____ due to frequently changing competition and technology.

Accepted Answer

A)  every five years rather than every two years
B)  every five years rather than every ten years
C)  every ten years
D)  continuously
E)  closer to every one or two years than every five yearsF) A) and E)
G) A) and D)

Question 9

This question contains two parts;be sure to answer both.

Accepted Answer

First,describe how an entrepreneur can e...

Question 10

_______ are goals set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals.

Accepted Answer

A)  Lower-level objectives
B)  Front-line goals
C)  Tactical goals
D)  Supervisory objectives
E)  Operational goalsF) All of the above
G) A) and E)

Question 11

The planning/control cycle has two control steps: (1) control the direction by comparing results with the plan and (2) control the direction by taking corrective action in two ways-namely,by

Accepted Answer

A)  receiving feedback,and,if needed,making new plans.
B)  researching ways to plan better and increasing profits.
C)  increasing organization synergy and diversity.
D)  correcting deviations in the plan being carried out or improving future plans.
E)  improving future plans,and,if needed,cutting costs.F) A) and C)
G) C) and E)

Question 12

For MBO to be successful,top management must be committed to the program,MBO must be applied organizationwide,and

Accepted Answer

A)  objectives must cascade.
B)  employees need to provide continuous feedback to each other.
C)  objectives must remain fixed and unchanging.
D)  objectives must be generated from the bottom up.
E)  there must be community support.F) A) and D)
G) All of the above

Question 13

The planning/control cycle has two control steps: (1)control the direction by comparing results with the plan and (2)control the direction by increasing organization diversity and synergy.

Accepted Answer

A) True 
 B)False

Question 14

Dave owns several computer repair shops across the Midwest,and he has set a goal for his company of cutting costs in all his locations over the next three years.Dave has set a(n)

Accepted Answer

A)  tactical goal.
B)  management guideline.
C)  business plan.
D)  strategic goal.
E)  operational goal.F) B) and D)
G) A) and B)

Question 15

Which of the following is an example of a mission statement?

Accepted Answer

A)  "to create a world where the family farm is valued over the large-scale production of agribusiness"
B)  "to become a beacon of hope for those suffering from mental hardship"
C)  "to make education accessible to everyone in the world"
D)  "to engage in business practices that are not only legal but also ethical"
E)  "to offer the lowest prices on new hardcover books,anywhere in the world"F) D) and E)
G) C) and D)

Question 16

When Holiday Inn Express stated that the organization strives to "be the primary source of hospitality in the communities" it serves by providing its customers "the best possible experience and by being good neighbors," it is stating its code of ethics.

Accepted Answer

A) True 
 B)False

Question 17

Elite Coffee and Bakery,a café that offers a relaxing environment to enjoy quality coffees,teas,soups,and other menu items,has a poster in the front of its restaurants that reads,"We will always provide a quality product to help our customers better meet the challenges of their day and always take the time to offer caring service one person at a time." This statement is Elite's

Accepted Answer

A)  belief statement.
B)  goals pact.
C)  mission statement.
D)  code of ethics.
E)  management pledge.F) A) and B)
G) A) and C)

Question 18

Paula,the store manager,asked Tom to organize the prize giveaways for the store's grand reopening open house.Tom is organizing a(n)

Accepted Answer

A)  program
B)  agenda
C)  policy
D)  project
E)  developmentF) A) and B)
G) None of the above

Question 19

Management by objectives (MBO) and goal cascading will not work without an effective

Accepted Answer

A)  technology component.
B)  contingency plan.
C)  bonus-based compensation plan.
D)  goal-setting process.
E)  layer of middle management.F) C) and D)
G) A) and B)

Question 20

This question contains two parts;be sure to answer each part.First,define strategic management,explaining how managers from all parts of the organization are involved and the three types of planning that are a part of strategic management.Next,imagine that you are planning to open a coffee shop.Give specific examples of each of the three types of planning with regard to your coffee shop.

Accepted Answer

Strategic management is a process that i...

Exam 5: Planning: the Foundation of Successful Management

Correct Answer
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Correct Answer
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Strategic management is a process that i...
View Answer

Which of the following is an example of a mission statement?

Correct Answer
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Summarize management by objectives.Describe the three types of objectives used in MBO and give examples of each type.

Correct Answer
verified
Management by objectives (MBO)is a four-...
View Answer

A company's strategic planning may have to be done _____ due to frequently changing competition and technology.

Correct Answer
verified

Paula,the store manager,asked Tom to organize the prize giveaways for the store's grand reopening open house.Tom is organizing a(n)

Correct Answer
verified

Management by objectives (MBO) and goal cascading will not work without an effective

Correct Answer
verified

The planning/control cycle has two control steps: (1) control the direction by comparing results with the plan and (2) control the direction by taking corrective action in two ways-namely,by

Correct Answer
verified

This question contains two parts;be sure to answer both.

Correct Answer
verified
First,describe how an entrepreneur can e...
View Answer

Operational planning must be completed by first-line managers every ____,and tactical planning is done by middle management every

Correct Answer
verified

Correct Answer
verified

_______ are goals set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals.

Correct Answer
verified

Dave owns several computer repair shops across the Midwest,and he has set a goal for his company of cutting costs in all his locations over the next three years.Dave has set a(n)

Correct Answer
verified

Susan is a front-line supervisor in a grocery retailer.She desires to decrease the time she spends working on doing her daily closing work by 45 minutes.This objective set by Susan and for her is an example of a(n)

Correct Answer
verified

When Holiday Inn Express stated that the organization strives to "be the primary source of hospitality in the communities" it serves by providing its customers "the best possible experience and by being good neighbors," it is stating its code of ethics.

Correct Answer
verified

Correct Answer
verified

Which of the following goals satisfies the SMART criteria?

Correct Answer
verified

The planning/control cycle has two control steps: (1)control the direction by comparing results with the plan and (2)control the direction by increasing organization diversity and synergy.

Correct Answer
verified

Correct Answer
verified

For MBO to be successful,top management must be committed to the program,MBO must be applied organizationwide,and

Correct Answer
verified

Exam 5: Planning: the Foundation of Successful Management

Correct AnswerverifiedShow Answer

Correct AnswerverifiedStrategic management is a process that i...View AnswerShow Answer

Which of the following is an example of a mission statement?

Correct AnswerverifiedShow Answer

Summarize management by objectives.Describe the three types of objectives used in MBO and give examples of each type.

Correct AnswerverifiedManagement by objectives (MBO)is a four-...View AnswerShow Answer

A company's strategic planning may have to be done _____ due to frequently changing competition and technology.

Correct AnswerverifiedShow Answer

Paula,the store manager,asked Tom to organize the prize giveaways for the store's grand reopening open house.Tom is organizing a(n)

Correct AnswerverifiedShow Answer

Management by objectives (MBO) and goal cascading will not work without an effective

Correct AnswerverifiedShow Answer

The planning/control cycle has two control steps: (1) control the direction by comparing results with the plan and (2) control the direction by taking corrective action in two ways-namely,by

Correct AnswerverifiedShow Answer

This question contains two parts;be sure to answer both.

Correct AnswerverifiedFirst,describe how an entrepreneur can e...View AnswerShow Answer

Operational planning must be completed by first-line managers every ____,and tactical planning is done by middle management every

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

_______ are goals set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals.

Correct AnswerverifiedShow Answer

Dave owns several computer repair shops across the Midwest,and he has set a goal for his company of cutting costs in all his locations over the next three years.Dave has set a(n)

Correct AnswerverifiedShow Answer

Susan is a front-line supervisor in a grocery retailer.She desires to decrease the time she spends working on doing her daily closing work by 45 minutes.This objective set by Susan and for her is an example of a(n)

Correct AnswerverifiedShow Answer

When Holiday Inn Express stated that the organization strives to "be the primary source of hospitality in the communities" it serves by providing its customers "the best possible experience and by being good neighbors," it is stating its code of ethics.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following goals satisfies the SMART criteria?

Correct AnswerverifiedShow Answer

The planning/control cycle has two control steps: (1)control the direction by comparing results with the plan and (2)control the direction by increasing organization diversity and synergy.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

For MBO to be successful,top management must be committed to the program,MBO must be applied organizationwide,and

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified
Strategic management is a process that i...
View Answer

Correct Answer
verified

Correct Answer
verified
Management by objectives (MBO)is a four-...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
First,describe how an entrepreneur can e...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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