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Whose theory holds that,"Authority should go with knowledge....whether it is up the line or down"?


A) Follett
B) Weber
C) Hawthorne
D) Fayol
E) Taylor

F) A) and B)
G) B) and D)

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The idea that the effectiveness of organizational structure and control systems depends on what outside forces it is facing is called:


A) Behavioral management
B) Contingency theory
C) Quantitative management
D) Administrative management
E) Human relations management

F) None of the above
G) A) and E)

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Managers must only focus on influencing the behavior within organizations because they have no control over the organization's relationship with its external environment.

A) True
B) False

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Scientific management caused many workers to distrust management.

A) True
B) False

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The "number of levels" of management between the CEO and the first-line supervisors in the organization is a representation of which of Fayol's principles?


A) Unity of direction
B) Unity of command
C) Discipline
D) Centralization
E) Line of authority

F) A) and C)
G) All of the above

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Differentiate between an open and a closed system.

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An open system is a system that takes in...

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Which of the following is NOT one of the contributions of Mary Parker Follett?


A) Managers should act as coaches,not monitors
B) Managers must recognize that workers try to avoid responsibility
C) The importance of cross-functional communication
D) Power should flow to the person with the most expertise in any given situation
E) Workers should be involved in job analysis

F) A) and E)
G) A) and C)

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Which of the following was NOT part of "Fordism"?


A) Checking on how employees lived
B) Doubling wages
C) Cutting back on work hours
D) Not permitting employees to talk while on the line
E) Employee involvement

F) C) and D)
G) A) and E)

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The Gilbreths are best known for their studies of:


A) Fatigue
B) Administrative management
C) Human relations
D) Management science
E) Bureaucracy

F) A) and B)
G) C) and E)

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The Hawthorne studies had a great impact on the early study of management theory.Discuss these studies in terms of how they were designed and in terms of the results which were helpful to developing a better understanding of how managers should behave in the workplace.

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The Hawthorne Studies began as an attemp...

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