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The human body is an example of a(n) ________ because it requires life-sustaining oxygen,nutrients,and water from the environment.


A) open system
B) closed system
C) learning system
D) hierarchy
E) flat organization

F) A) and E)
G) A) and D)

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Martha wants her house fully cleaned on Monday.She takes the dusting,Marvin vacuums,Kit does the bathrooms,and Tina cleans the kitchen.___________ occurs when the common goal is pursued by individuals performing separate but related tasks.


A) Division of labor
B) Hierarchy of authority
C) Unity of command
D) Span of control
E) Traditional structure

F) B) and E)
G) B) and D)

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Which of the following is not a benefit of horizontal structures?


A) faster and more efficient new product development
B) encourage knowledge sharing
C) greater creativity
D) greater opportunities for functional specialization
E) rapid communication and reduction of cycle time

F) B) and C)
G) A) and B)

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Simentec Inc.,a tech support company,has over 150 employees working in five countries.The company allows workers to work from anywhere,and virtual meetings are the primary means of communication across the company.Simentec is a _________ structure-one whose members are geographically apart and work using information technology.It appears to customers as a single,unified organization with a real physical location.


A) hollow
B) modular
C) matrix
D) horizontal
E) virtual

F) A) and B)
G) A) and C)

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Describe the three basic categories of organization design,and explain why each arose.Identify an example of each.

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Our changing world means that businesses...

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___________ is achieved through formulation and enforcement of policies,rules,and regulations.


A) Hierarchy of authority
B) The strategic plan
C) Aligned goals
D) Division of labor
E) Coordination of effort

F) None of the above
G) B) and C)

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Which of the following statements about span of control is ?


A) Larger organizations tend to have wider spans of control.
B) Costs tend to be higher in organizations with narrow spans.
C) Complex tasks tend to require a narrower span of control.
D) Narrow spans of control are mostly found in clan cultures.
E) Senior-level executives tend to have wider spans of control.

F) A) and E)
G) A) and D)

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Coffee Me! has a matrix organizational structure,which is a hybrid mixture of different features from the basic types of organizational structure.The following are the main features of the structure: -functional structure -geographic divisions -product-based divisions -teams Describe the matrix structure.What examples can you think of that might apply to each of the main features of that structure? What are the benefits of the matrix structure? What problems might Coffee Me! face?

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Organizations use matrix structures whe...

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Roscoe Products produce widgets.Using a(n) __________,they are able to achieve economies of scale by specializing the application of labor to specific and standardized functions.


A) traditional design
B) open design
C) horizontal structure
D) organic structure
E) closed design

F) A) and B)
G) All of the above

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Deliver-IT dispatches over 5,400 trucks from 165 service centers on a daily basis.The company picks up deliveries,consolidates them,and then delivers them to customers.This company: -delivers 81 percent of packages on time. -has an impressive driver safety record. -uses driver mentors and trainers. -links pay to safety measure. This reflects the ___________ perspective.


A) resource acquisition
B) goal accomplishment
C) organizational culture
D) strategic constituencies satisfaction
E) internal processes

F) A) and B)
G) All of the above

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Queen Electric is structured around five primary business divisions: Queen Power,Queen Oil & Gas,Queen Energy Connections,Queen Transportation,and Queen Digital.These business areas are subdivided further into either product or geographic divisions.What kind of structure has Queen Electric adopted?


A) divisional
B) hollow
C) matrix
D) functional
E) horizontal

F) B) and C)
G) C) and D)

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Which of the following cannot be viewed in an organizational chart?


A) hierarchy of authority
B) organizational culture
C) division of labor
D) span of control
E) line and staff positions

F) A) and B)
G) A) and E)

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A horizontal approach to organizational design tends to focus on


A) specific customers.
B) work processes.
C) functional expertise.
D) efficiency over effectiveness.
E) use of information technology.

F) None of the above
G) B) and D)

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Division of labor is achieved through the implementation of cross-functional and self-managed teams.

A) True
B) False

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In a learning organization,the _________ subprocess leads to shared understanding among individuals and groups.


A) information acquisition
B) information interpretation
C) knowledge integration
D) organizational memory
E) information distribution

F) B) and E)
G) A) and B)

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Organic organizations are flexible networks of multitalented individuals who perform a variety of tasks.

A) True
B) False

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________ is the idea that organizations tend to be more effective when they are structured to fit the demands of the situation.


A) Virtualness
B) Contingency approach
C) The closed systems theory
D) A mechanistic approach
E) A cultural fit process

F) C) and D)
G) A) and B)

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A(n) _______ structure groups people according to the type of work they perform.


A) divisional
B) matrix
C) functional
D) horizontal
E) open

F) B) and C)
G) A) and E)

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Decentralized organizations are more adaptable than centralized.

A) True
B) False

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A fabric design company is known for the designs it develops,owing to its creative talent and knowledge of the market.This firm uses partner organizations to take orders,ship products,and manage employee benefits.The company has a _____ structure.


A) hollow
B) modular
C) matrix
D) horizontal
E) virtual

F) A) and D)
G) B) and E)

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