Question 1

The most complex, costly, and uncertain kind of change is known as radically innovative change.

Accepted Answer

A) True 
 B)False

Question 2

Describe the four steps to foster innovation.

Accepted Answer

Four steps for fostering innovation are ...

Question 3

Having employees that experiment may limit an organization's ability to learn from failure.

Accepted Answer

A) True 
 B)False

Question 4

In the context of change, technology refers to computer technology used to gain a competitive advantage.

Accepted Answer

A) True 
 B)False

Question 5

The three most important ways to encourage innovation are by providing the right organizational culture, a team-based structure, and creative talent.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is not an area in which change is often needed?

Accepted Answer

A)  Strategy
B)  Information
C)  People
D)  Structure
E)  TechnologyF) A) and D)
G) C) and E)

Question 7

Peter, the owner and lead accountant at a tax preparation firm, is changing the work schedule of his long-term employees for the months of March and April, the company's busiest time.He is requiring work on weekends for everyone, using the same basic schedule as last year.Peter should expect that his employees will be

Accepted Answer

A)  terribly upset and quit.
B)  terribly upset but not quit.
C)  moderately upset and complain.
D)  moderately upset but not complain.
E)  hardly upset or not upset at all.F) A) and B)
G) A) and C)

Question 8

The marketplace is becoming more homogeneous and moving toward more similar products.

Accepted Answer

A) True 
 B)False

Question 9

An innovative change involves ______ complexity, cost, and uncertainty.

Accepted Answer

A)  no
B)  minimum
C)  moderate
D)  high
E)  extremeF) A) and E)
G) C) and E)

Question 10

Adaptive change involves introducing a practice that is new to an industry.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is not an interacting factor that affects the level of resistance to change?

Accepted Answer

A)  Longevity of the change agent.
B)  Employee perceptions of change.
C)  Individual differences of the change agent.
D)  Change agent-employee relationship.
E)  Change agent actions and inactions.F) C) and E)
G) A) and C)

Question 12

Walmart's implementation of RFID, a type of technology that allows it to improve inventory tracking, is an example of a(n)  ______ change.

Accepted Answer

A)  reactive
B)  incremental
C)  proactive
D)  responsive
E)  radicalF) C) and E)
G) C) and D)

Question 13

Kotter's research reveals that management of organizational change is more essential than leadership throughout it.

Accepted Answer

A) True 
 B)False

Question 14

Maid to Clean is considering implementing a system that will pay its cleaning workers based on the number of completed residential jobs, coupled with satisfactory ratings on random inspections to ensure quality.Managers believe that this will reduce labor costs.Maid to Clean is focusing on changing employee

Accepted Answer

A)  performance.
B)  skills.
C)  attitudes.
D)  management.
E)  structure.F) All of the above
G) None of the above

Question 15

Managers at Lucky Peach magazine are in the process of cross training entry-level employees to be able to take phone orders or answer customer questions, and to process orders in overflow situations.The company is changing its

Accepted Answer

A)  people.
B)  skills.
C)  technology.
D)  attitudes.
E)  structure.F) None of the above
G) B) and C)

Question 16

Kotter's change step of anchoring new approaches in the culture corresponds to refreezing in Lewin's model.

Accepted Answer

A) True 
 B)False

Question 17

Information is rapidly becoming the new competitive advantage.

Accepted Answer

A) True 
 B)False

Question 18

An OD intervention that worked in the United States is likely to work equally well around the world because the practices are very fundamental to human nature.

Accepted Answer

A) True 
 B)False

Question 19

Conventional electric vehicle batteries use a liquid electrolyte but an Orlando start-up is developing a solid-state lithium-ion battery with improved stability and lifetime.This is an example of incremental innovation.

Accepted Answer

A) True 
 B)False

Question 20

Organizational development is often put into practice by a

Accepted Answer

A)  catalytic consultant.
B)  change agent.
C)  behavioral consultant.
D)  transformative consultant.
E)  behavioral agent.F) B) and D)
G) B) and E)

Exam 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Describe the four steps to foster innovation.

Correct Answer
verified
Four steps for fostering innovation are ...
View Answer

Kotter's change step of anchoring new approaches in the culture corresponds to refreezing in Lewin's model.

Correct Answer
verified

Which of the following is not an area in which change is often needed?

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Managers at Lucky Peach magazine are in the process of cross training entry-level employees to be able to take phone orders or answer customer questions, and to process orders in overflow situations.The company is changing its

Correct Answer
verified

Adaptive change involves introducing a practice that is new to an industry.

Correct Answer
verified

Which of the following is not an interacting factor that affects the level of resistance to change?

Correct Answer
verified

The most complex, costly, and uncertain kind of change is known as radically innovative change.

Correct Answer
verified

The three most important ways to encourage innovation are by providing the right organizational culture, a team-based structure, and creative talent.

Correct Answer
verified

Information is rapidly becoming the new competitive advantage.

Correct Answer
verified

The marketplace is becoming more homogeneous and moving toward more similar products.

Correct Answer
verified

Kotter's research reveals that management of organizational change is more essential than leadership throughout it.

Correct Answer
verified

An innovative change involves ______ complexity, cost, and uncertainty.

Correct Answer
verified

Organizational development is often put into practice by a

Correct Answer
verified

In the context of change, technology refers to computer technology used to gain a competitive advantage.

Correct Answer
verified

An OD intervention that worked in the United States is likely to work equally well around the world because the practices are very fundamental to human nature.

Correct Answer
verified

Having employees that experiment may limit an organization's ability to learn from failure.

Correct Answer
verified

Conventional electric vehicle batteries use a liquid electrolyte but an Orlando start-up is developing a solid-state lithium-ion battery with improved stability and lifetime.This is an example of incremental innovation.

Correct Answer
verified

Walmart's implementation of RFID, a type of technology that allows it to improve inventory tracking, is an example of a(n) ______ change.

Correct Answer
verified

Exam 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Describe the four steps to foster innovation.

Correct AnswerverifiedFour steps for fostering innovation are ...View AnswerShow Answer

Kotter's change step of anchoring new approaches in the culture corresponds to refreezing in Lewin's model.

Correct AnswerverifiedShow Answer

Which of the following is not an area in which change is often needed?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Managers at Lucky Peach magazine are in the process of cross training entry-level employees to be able to take phone orders or answer customer questions, and to process orders in overflow situations.The company is changing its

Correct AnswerverifiedShow Answer

Adaptive change involves introducing a practice that is new to an industry.

Correct AnswerverifiedShow Answer

Which of the following is not an interacting factor that affects the level of resistance to change?

Correct AnswerverifiedShow Answer

The most complex, costly, and uncertain kind of change is known as radically innovative change.

Correct AnswerverifiedShow Answer

The three most important ways to encourage innovation are by providing the right organizational culture, a team-based structure, and creative talent.

Correct AnswerverifiedShow Answer

Information is rapidly becoming the new competitive advantage.

Correct AnswerverifiedShow Answer

The marketplace is becoming more homogeneous and moving toward more similar products.

Correct AnswerverifiedShow Answer

Kotter's research reveals that management of organizational change is more essential than leadership throughout it.

Correct AnswerverifiedShow Answer

An innovative change involves ______ complexity, cost, and uncertainty.

Correct AnswerverifiedShow Answer

Organizational development is often put into practice by a

Correct AnswerverifiedShow Answer

In the context of change, technology refers to computer technology used to gain a competitive advantage.

Correct AnswerverifiedShow Answer

An OD intervention that worked in the United States is likely to work equally well around the world because the practices are very fundamental to human nature.

Correct AnswerverifiedShow Answer

Having employees that experiment may limit an organization's ability to learn from failure.

Correct AnswerverifiedShow Answer

Conventional electric vehicle batteries use a liquid electrolyte but an Orlando start-up is developing a solid-state lithium-ion battery with improved stability and lifetime.This is an example of incremental innovation.

Correct AnswerverifiedShow Answer

Walmart's implementation of RFID, a type of technology that allows it to improve inventory tracking, is an example of a(n) ______ change.

Correct AnswerverifiedShow Answer

Correct Answer
verified
Four steps for fostering innovation are ...
View Answer

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