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How can a person increase his or her own influence?

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The appropriate choice and application o...

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Conscious efforts to affect and change a specific behavior in others are known as:


A) Influence tactics
B) Political tactics
C) Impression management
D) Power sharing
E) Influence sharing

F) B) and D)
G) D) and E)

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Commitment is superior to compliance because it is driven by extrinsic motivation.

A) True
B) False

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What is impression management? What should a person do to create a positive first impression? Why are initial impressions important to managers?

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Impression management is defined as any ...

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A moderate amount of impression management is a necessity for the average employee today.

A) True
B) False

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The network level of political action is distinguished by the cooperative pursuit of general self-interests.

A) True
B) False

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You are late in the preparation of the computer graphics for your final report and presentation. You run into a friend who is great at computer graphics as he heads out of the office at the end of the day and say, "I need your help for my project. If you could come back for two or three hours tonight and help me with these graphics, I will complete those spreadsheets you have been complaining about." Which influence tactic are you using with your friend?


A) Rational persuasion
B) Legitimating tactic
C) Personal appeal
D) Exchange
E) Consultation

F) C) and E)
G) C) and D)

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Positive core self-evaluations and positive psychological capital likely enhance employees' sense of empowerment.

A) True
B) False

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Empowerment is an either-or proposition; either a subordinate is empowered or not-there are no "degrees" of empowerment.

A) True
B) False

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ABC Company purchases new safety glasses for its machine operators. Unfortunately, the equipment makes the operators very uncomfortable on hot days. Davey removes the equipment when the foreman is not around. This is an example of:


A) Resistance
B) Citizenship
C) Compliance
D) Commitment
E) Attribution

F) All of the above
G) B) and D)

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The emphasis on self-interest is what distinguishes politics from other forms of influence.

A) True
B) False

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The primary reactions people have to attempts by others to manage or influence them are compliance, commitment, and aggression.

A) True
B) False

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Legitimate power can be expressed either positively or negatively.

A) True
B) False

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Alexa, a manager, explains to Harvey that if he is late to work one more time in the next six weeks he will be suspended without pay for a day. Alexa is exercising _______ power.


A) Reward
B) Coercion
C) Referent
D) Legitimate
E) Expert

F) A) and E)
G) A) and D)

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Research shows that most impressions of interviewers of job candidates are formed rationally through careful questioning.

A) True
B) False

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Identify and discuss the six principles of persuasion described by Robert Cialdini.

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Experiments by Robert Cialdini and other...

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Trust in coworkers and negative affect are the strongest work environment and individual difference predictors of organizational politics.

A) True
B) False

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If the second party grudgingly agrees to the first party's proposal and needs a lot of prodding to satisfy the minimum requirements, the second party is said to be exhibiting:


A) Hindrance
B) Defiance
C) Commitment
D) Resistance
E) Compliance

F) C) and E)
G) B) and C)

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Impression management is any attempt to control or manipulate the images related to a person, organization, or idea.

A) True
B) False

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To make a good first impression in an interaction with another, a person should do all but one of the following. Which one?


A) Avoid bad moods
B) Match your "ornaments" to your personality and intended message
C) Talk a lot about yourself
D) Set a specific goal for your interaction
E) Be aware of your nonverbal behaviors

F) B) and C)
G) A) and B)

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