Question 1

Productivity is directly related to the ability of an organization to compete.

Accepted Answer

A) True 
 B)False

Question 2

Value added can be calculated by:

Accepted Answer

A)   average productivity gains over time.
B)   inputs divided by the outputs.
C)   outputs divided by the inputs.
D)   input plus output divided by two.
E)   outputs minus inputs.F) A) and D)
G) B) and D)

Question 3

Productivity is defined as the ratio of output to input.

Accepted Answer

A) True 
 B)False

Question 4

Standardization has the advantage of reducing variability.

Accepted Answer

A) True 
 B)False

Question 5

Competitiveness doesn't include:

Accepted Answer

A)   productivity.
B)   effectiveness.
C)   profitability.
D)   operations strategy.
E)   operations management.F) A) and B)
G) B) and D)

Question 6

A firm pursuing a strategy based on customization and variety will tend to structure and manage its supply chain to accommodate more _____________ than a firm pursuing a strategy based on low cost and high volume.

Accepted Answer

A)   variation
B)   streamlined flow
C)   quality
D)   capacity
E)   productivityF) All of the above
G) B) and E)

Question 7

Which of the following is not a factor that affects productivity?

Accepted Answer

A)   computer viruses
B)   design of the workspace
C)   use of the Internet
D)   standardizing processes
E)   product priceF) B) and E)
G) B) and C) E

Question 8

An organization's mission statement serves as the basis for:

Accepted Answer

A)   environmental scanning.
B)   core competencies.
C)   operating procedures.
D)   distinctiveness.
E)   organizational goals.F) C) and D)
G) A) and E)

Question 9

Which of the following is not a reason for poor performance of our organization in the marketplace?

Accepted Answer

A)   placing too much emphasis on product/service design and too little on process design
B)   failing to take into account customer wants and needs
C)   putting too much emphasis on short-term financial performance
D)   taking advantage of strengths/opportunities, and recognizing competitive threats
E)   failing to monitor the external environmentF) A) and E)
G) A) and D) D

Question 10

Which of the following factors would tend to reduce productivity?

Accepted Answer

A)   improvements in workplace safety
B)   reductions in labor turnover
C)   more inexperienced workers
D)   reductions in the scrap rate
E)   less variety in the product mixF) C) and D)
G) A) and D)

Question 11

An organization that is twice as productive as its competitor will be twice as profitable.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is not among the chief reasons organizations fail?

Accepted Answer

A)   overemphasis on short-term financial performance
B)   emphasizing labor productivity in labor-intensive environments
C)   poor internal communications
D)   not investing in capital and human resources
E)   overemphasis on product (or service)  designF) None of the above
G) A) and E) B

Question 13

A business that is rated highly by its customers for service quality will tend to be more profitable than a business that is rated poorly.

Accepted Answer

A) True 
 B)False

Question 14

Suppose a country's productivity last year was 84. If this country's productivity growth rate of 5 percent is to be maintained, this means that this year's productivity will have to be:

Accepted Answer

A)   88.2.
B)   79.8.
C)   82.8.
D)   78.9.
E)   4.2.F) A) and C)
G) All of the above

Question 15

The fundamental purpose for the existence of any organization is described by its:

Accepted Answer

A)   policies.
B)   procedures.
C)   corporate charter.
D)   mission statement.
E)   bylaws.F) C) and E)
G) All of the above

Question 16

Wage and salary increases that are not accompanied by productivity increases tend to exert inflationary pressures on a nation's economy.

Accepted Answer

A) True 
 B)False

Question 17

Services often don't fit simple yield measurements.

Accepted Answer

A) True 
 B)False

Question 18

For an organization to grow its market share, it must:

Accepted Answer

A)   advertise using multimedia.
B)   reduce prices.
C)   exceed minimum standards of acceptability for its products or services.
D)   establish an Internet Web site.
E)   broaden its mission statement.F) A) and B)
G) B) and D)

Question 19

Which of the following is true?

Accepted Answer

A)   Corporate strategy is shaped by functional strategies.
B)   Corporate mission is shaped by corporate strategy.
C)   Functional strategies are shaped by corporate strategy.
D)   External conditions are shaped by corporate mission.
E)   Corporate mission is shaped by functional strategies.F) B) and D)
G) A) and C)

Question 20

Which of the following is not typically considered a cure for poor competitiveness?

Accepted Answer

A)   Remove communications barriers within organizations.
B)   Minimize attention to the operations function.
C)   Put less emphasis on short-term financial results.
D)   Recognize labor as a valuable asset and act to develop it.
E)   Improve quality.F) A) and C)
G) None of the above

Exam 2: Competitiveness, Strategy, and Productivity

Productivity is directly related to the ability of an organization to compete.

Correct AnswerverifiedShow Answer

Value added can be calculated by:

Correct AnswerverifiedShow Answer

Productivity is defined as the ratio of output to input.

Correct AnswerverifiedShow Answer

Standardization has the advantage of reducing variability.

Correct AnswerverifiedShow Answer

Competitiveness doesn't include:

Correct AnswerverifiedShow Answer

A firm pursuing a strategy based on customization and variety will tend to structure and manage its supply chain to accommodate more _____________ than a firm pursuing a strategy based on low cost and high volume.

Correct AnswerverifiedShow Answer

Which of the following is not a factor that affects productivity?

Correct AnswerverifiedE

An organization's mission statement serves as the basis for:

Correct AnswerverifiedShow Answer

Which of the following is not a reason for poor performance of our organization in the marketplace?

Correct AnswerverifiedD

Which of the following factors would tend to reduce productivity?

Correct AnswerverifiedShow Answer

An organization that is twice as productive as its competitor will be twice as profitable.

Correct AnswerverifiedShow Answer

Which of the following is not among the chief reasons organizations fail?

Correct AnswerverifiedB

A business that is rated highly by its customers for service quality will tend to be more profitable than a business that is rated poorly.

Correct AnswerverifiedShow Answer

Suppose a country's productivity last year was 84. If this country's productivity growth rate of 5 percent is to be maintained, this means that this year's productivity will have to be:

Correct AnswerverifiedShow Answer

The fundamental purpose for the existence of any organization is described by its:

Correct AnswerverifiedShow Answer

Wage and salary increases that are not accompanied by productivity increases tend to exert inflationary pressures on a nation's economy.

Correct AnswerverifiedShow Answer

Services often don't fit simple yield measurements.

Correct AnswerverifiedShow Answer

For an organization to grow its market share, it must:

Correct AnswerverifiedShow Answer

Which of the following is true?

Correct AnswerverifiedShow Answer

Which of the following is not typically considered a cure for poor competitiveness?

Correct AnswerverifiedShow Answer

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E

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D

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B

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