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Which of the following quotes from a new-product adopter would signal the need for a firm to counteract a usage barrier?


A) "But it might make me fat."
B) "What if I can't make the monthly payments?"
C) "I don't want to try this if it means I have to swallow it with milk."
D) "Big deal, the only difference is the shape of the package."
E) "Sure I'll try it; why not!"

F) C) and D)
G) B) and C)

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A limited-coverage warranty


A) provides a written statement of manufacturer liability.
B) states the bounds of coverage and, more important, areas of noncoverage.
C) has no limits of noncoverage.
D) assigns responsibility for product deficiencies to the manufacturer.
E) assigns responsibility for product deficiencies on misuse to the consumer.

F) All of the above
G) B) and C)

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Which type of product has equally rapid introduction and decline stages of the product life cycle?


A) high-learning products
B) low-learning products
C) fashion products
D) generalized products
E) fad products

F) B) and C)
G) C) and E)

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When they were first introduced, peel-back aluminum seals were seen as a great alternative to using a traditional can opener to open cans because many people sliced their fingers with can openers. As soon as the technology became more widely available, many manufacturers switched to this safer, more flexible seal. This packaging innovation demonstrated the importance of a


A) functional benefit.
B) reseller benefit.
C) communication benefit.
D) perceptual benefit.
E) psychological benefit.

F) D) and E)
G) B) and C)

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Millions of dollars were spent by Gillette to develop the Gillette Fusion razor shaving system. What was the marketing objective for the company at this stage of the product life cycle?


A) stress differentiation from other saving products
B) maintain brand loyalty
C) allow users to spend time doing other things
D) create awareness and stimulate trial
E) target a whole new group of consumers

F) C) and D)
G) None of the above

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The challenges of packaging and labeling are often global. Two of the particular types of challenges facing global manufacturers are health and safety concerns and


A) making packaging a less expensive part of the marketing strategy.
B) creating larger size packages to be sold at warehouse stores.
C) ensuring total quality management across national boundaries.
D) creating packaging sensitive to cultural diversity.
E) addressing ongoing environmental concerns.

F) All of the above
G) A) and C)

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The U.S. Patent and Trademark Office website allows you to


A) see if a brand or trade name has been registered.
B) view the list of brand franchises approved.
C) view the status of trademark infringement lawsuits.
D) copyright a book without having to use a lawyer.
E) buy unused trademarks.

F) C) and E)
G) A) and E)

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When the Egg Farmers of Canada implemented its "Get Cracking" advertising campaign, the organization was trying to stimulate __________ demand.


A) secondary
B) selective
C) derived
D) generic
E) primary

F) A) and D)
G) B) and D)

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All of the following are types of warranties discussed in the textbook except


A) limited-coverage warranty.
B) express warranty.
C) full warranty.
D) implied warranty.
E) lifetime warranty.

F) A) and E)
G) A) and D)

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What is the marketing objective for the maturity stage of the product life cycle?


A) begin deletion
B) implement skimming
C) stress differentiation
D) gain awareness
E) maintain brand loyalty

F) B) and E)
G) C) and D)

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New Balance, Inc., successfully repositioned its athletic shoes to focus on fit, durability, and comfort. This product repositioning strategy was to


A) reach a new market.
B) catch a rising trend.
C) change the value offered.
D) change its target audience.
E) react to a competitor's position.

F) B) and D)
G) A) and D)

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Consider the four steps in the sequential process of building brand equity. The second step is to establish a brand's meaning in the minds of consumers. This step consists of two dimensions,


A) brand performance and brand imagery.
B) brand identity and brand emotion.
C) consumer judgments and consumer feelings.
D) brand awareness and consumer-brand connection.
E) consumer feelings and brand imagery.

F) B) and C)
G) B) and E)

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Kemps makes Life Savers Real Fruit Sherbet (with the flavors of a favorite childhood candy) . Kemps had to pay Wrigley, the owner of the Life Savers brand name, a fee to market this concoction. This is most likely an example of


A) generic branding.
B) reseller licensing.
C) mixed branding.
D) brand licensing.
E) co-branding.

F) B) and D)
G) None of the above

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Which of the following statements regarding the maturity stage of the product life cycle is most accurate?


A) Technological forces often push a product from the introduction stage to the maturity stage.
B) During the maturity stage, companies add more distribution outlets to maximize target market coverage.
C) Sales increase at a decreasing rate as fewer new buyers enter the market.
D) Industry profits peak because production and distribution costs are declining.
E) Total industry profits exceed total industry sales.

F) C) and D)
G) All of the above

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As product adopters, innovators


A) have a fear of debt and use neighbors and friends as information sources.
B) are skeptical and have below average social status.
C) are deliberate and use many informal social contacts.
D) are leaders in social settings and have a slightly above average education.
E) are venturesome, higher educated, and use multiple information sources.

F) A) and D)
G) B) and E)

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In its recent "You're not you when you're hungry-Snickers satisfies" TV ad campaign, Mars, the maker of the Snickers candy bar, repositioned Snickers from a candy bar dessert-like food to a snack food that can satisfy one's immediate feeling of hunger. Mars used this product repositioning strategy with its Snickers brand to


A) react to a competitor's position.
B) catch a rising trend.
C) reach a new target market segment.
D) change the value offered to its customers.
E) implement a global strategy.

F) All of the above
G) A) and B)

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A billboard showed simply the shape of a bottle. Typically consumers were able to tell that the ad was for Coca-Cola. Why were consumers able to identify the brand? Specifically, what packaging benefit does Coca-Cola use?

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This shows the importance of the percept...

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Thirty-six percent of sales at supermarkets in the United Kingdom carry the stores' own brand names. Eighteen percent of all supermarket sales in France and Germany carry the stores' own brand names. And in the United States, 14 percent carry the stores' own brand names. These stores use a __________ strategy to sell other manufacturers' products with their own brand names.


A) generic branding
B) multibranding
C) co-branding
D) multiproduct branding
E) private branding

F) C) and D)
G) B) and E)

Correct Answer

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Tylenol successfully used __________ with the introduction of Tylenol→Arthritis, Tylenol→Sinus and Allergy, Tylenol→Cold and Flu, and Tylenol→Pain and Sleeplessness.


A) family branding
B) multiproduct branding
C) subbranding
D) mixed branding
E) generic branding

F) B) and C)
G) A) and E)

Correct Answer

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Sealy, the self-proclaimed largest manufacturer of mattresses in the United States, recently set out to redefine its place in the bedrooms of America. No longer was it going to be known as simply a mattress company. Now the name Sealy was going to be known as the world's leading "sleep wellness provider." This is an example of


A) reverse marketing.
B) demarketing.
C) repositioning.
D) resegmenting.
E) positioning.

F) A) and B)
G) A) and C)

Correct Answer

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