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Zephyr, a hotel chain, hires Symphony Inc., a market research firm, to analyze the customer reviews and identify ways to improve the brand image. To familiarize itself with the overall complexity of the problem, the market research team from Symphony decides to gather and synthesize background information including events and factors that led to the current problem at Zephyr. In this scenario, Symphony Inc. is conducting a _____.


A) situation analysis
B) symptomatic analysis
C) variable analysis
D) sampling analysis
E) screening analysis

F) A) and B)
G) B) and E)

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Discuss the importance of pretesting a questionnaire.

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Designing good questionnaires is difficu...

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_____ specifies whether data should be collected about individuals, households, organizations, departments, geographical areas, or some combination.


A) Situation analysis
B) Cost-benefit analysis
C) The unit of analysis
D) Symptom analysis
E) Integrated analysis

F) D) and E)
G) C) and D)

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A research proposal includes a brief profile of the researchers and their qualifications.

A) True
B) False

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The last phase of the research process is reporting the research findings to management.

A) True
B) False

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Felix Corp. is a cookware manufacturer. It conducts market testing for a new appliance. JK Corp., a competitor of Felix, reduces its prices during the market test to prevent Felix from collecting accurate information. In this scenario, JK Corp. is engaging in a practice called _____.


A) scaling
B) pretesting
C) clustering
D) jamming
E) positioning

F) B) and C)
G) A) and E)

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Explain the process of collecting data using a census and a sample.

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In collecting data, researchers can choo...

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In probability sampling, each member of a defined target population has a known chance of being selected.

A) True
B) False

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Marketing research plays a critical role in developing competitive intelligence.

A) True
B) False

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Causal research enables a decision maker to make "If-then" statements about the variables.

A) True
B) False

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While designing a study, a researcher is wondering if she should ask the respondents their age and gender. She is not sure if she would need that information later in the research process. She is trying to _____.


A) determine the correct unit of analysis for her study
B) conduct a situation assessment for her study
C) determine the relevant variables for her study
D) identify the symptoms and underlying problems for her study
E) confirm the information value

F) B) and E)
G) A) and E)

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In the context of the research process, the variables that need to be studied are also known as constructs.

A) True
B) False

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In order to do a situation analysis, a marketing researcher must depend solely on the information provided by a client.

A) True
B) False

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In the research process, knowledge is created through engaged and careful interpretation of results.

A) True
B) False

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Which of the following is a characteristic of management decision makers?


A) Their dominant concern is market performance.
B) They prefer abstractions over information that allows for certainty.
C) They tend to readily accept the information when they are surprised.
D) Their dominant concern is to conduct continuous inquiries into market component changes.
E) Their dominant concern is to ensure completeness by conducting prolonged investigations.

F) C) and D)
G) B) and C)

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In a census, a researcher attempts to _____.


A) use the probability sampling technique
B) define the known chance of selecting a subject
C) use a small representative sample to generalize about a target population
D) collect data from a small set of people from a target population
E) question or observe all the members of a defined target population

F) B) and E)
G) C) and E)

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Factors like demographics and brand attitudes are called units of analysis.

A) True
B) False

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In a research proposal, which of the following sections discusses the types of scales to be used for data collection?


A) Definition of the target population
B) Sample design
C) Data collection method
D) Specific research instruments
E) Definition of the sample size

F) C) and D)
G) B) and E)

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The iceberg principle helps researchers _____.


A) distinguish between the symptoms and the causes of a problem
B) select the appropriate research design for a problem
C) execute a research design
D) conduct a review of the literature
E) determine the types of data that will best answer each research question

F) B) and C)
G) None of the above

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Differentiate between primary and secondary data.

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Secondary data is information previously...

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