Question 1

Chase is in charge of obtaining the flour,sugar,and other ingredients needed for her employer,Baker's Café.Chase is in charge of

Accepted Answer

A)   procurement.
B)   corporate buying.
C)   purchasing.
D)   inventory control.
E)   shopping.F) C) and E)
G) None of the above

Question 2

​Starbucks strives to make its cups from recyclable materials,to give back to the communities where it has stores,to aid the communities where the coffee beans are harvested,and to reduce its environmental impact.Starbucks promotes

Accepted Answer

A)   ​sustainability.
B)   ​productivity.
C)   ​displacement.
D)   ​flexibility.E) None of the above
F) B) and D)

Question 3

In order to compete in the global economy,U.S.firms have focused on increasing prices and improving the bottom-line profit amount.

Accepted Answer

A) True 
 B)False

Question 4

Companies that emphasize the importance of output inspection and quality circles are making an effort to improve

Accepted Answer

A)   production standards.
B)   operations control.
C)   inventory control.
D)   preventive maintenance.
E)   quality control.F) A) and E)
G) B) and C)

Question 5

The period of time over which an operational plan will be in effect is known as a

Accepted Answer

A)   planning horizon.
B)   fiscal period.
C)   quality circle.
D)   process layout.
E)   research period.F) C) and E)
G) A) and E)

Question 6

As a scheduler,Frankie is concerned with the sequence of workstations that the materials will follow.This sequencing is called

Accepted Answer

A)   product flow.
B)   critical path.
C)   inventory control.
D)   routing.
E)   timing.F) A) and D)
G) A) and C)

Question 7

Services differ from manufactured goods in all of the following ways except

Accepted Answer

A)   services are consumed immediately.
B)   when compared to manufactured goods,customers will not travel as far to purchase services.
C)   the creation of services is usually labor-intensive.
D)   services can be stored,and manufactured goods cannot be stored.
E)   services are intangible,and it is therefore more difficult to measure customer satisfaction.F) B) and C)
G) C) and D)

Question 8

Define design planning.How does it differ from operational planning?

Accepted Answer

Design planning is the development of a ...

Question 9

Which of the following statements is true?

Accepted Answer

A)   ISO is Greek for "unacceptable."
B)   ISO 9000 sets guidelines for quality management procedures.
C)   ISO 9000 is accepted more in Japan than in the United States or Europe.
D)   ISO 14000 is a system used to notify customers who have purchased unsafe products from manufacturers in foreign nations.
E)   Although ISO 9000 was popular in the early 1990s,it has been replaced with ISO 20000.F) B) and E)
G) A) and E)

Question 10

FMS (an abbreviation from this chapter)stands for Ford Motor Systems.

Accepted Answer

A) True 
 B)False

Question 11

The goal of applied research is scientific advancement,without regard for its potential uses in the development of goods and services.

Accepted Answer

A) True 
 B)False

Question 12

Cisco Systems manufactures computer hardware,uses software programs,and provides networking services to customers.As a result,Cisco uses

Accepted Answer

A)   research implementation.
B)   more than one production process.
C)   a complex magnitude of change.
D)   basic research applications.
E)   multiple outputs.F) A) and C)
G) B) and C)

Question 13

All of the activities involved in obtaining required materials,supplies,and parts from other firms are called

Accepted Answer

A)   inventory scheduling.
B)   purchasing.
C)   operational planning.
D)   scheduling.
E)   product design.F) A) and E)
G) A) and D)

Question 14

Which of the following is not a possible cause of only a small increase in America's recent productivity growth rate?

Accepted Answer

A)   The economic crisis in banking and finance
B)   A downturn in home construction and automobile industries
C)   Increased investment in new equipment
D)   Increased government regulation
E)   The tremendous growth in the service industryF) All of the above
G) A) and B)

Question 15

When Panasonic improves the sound,clarity,and ease of operation offered by its DVD player,it is

Accepted Answer

A)   shortening its product life cycle.
B)   extending its basic research.
C)   redistributing its product.
D)   refining its existing product.
E)   reducing the DVD player's functionality.F) B) and E)
G) A) and B)

Question 16

A product layout is often referred to as a(n)

Accepted Answer

A)   fixed-position layout.
B)   output layout.
C)   fixed capacity.
D)   work-cell formation.
E)   assembly line.F) A) and B)
G) A) and C)

Question 17

One primary difference between services and the production of goods is that services are consumed ____ whereas goods can be ____.

Accepted Answer

A)   one at a time;consumed more than one at a time
B)   immediately;stored
C)   intangibly;tangible or intangible
D)   later;consumed now
E)   as they are produced;special orderedF) C) and D)
G) A) and E)

Question 18

Products that have been partially completed but require further processing are known as ____ inventory.

Accepted Answer

A)   raw-materials
B)   work-in-process
C)   finished-goods
D)   component-parts
E)   processed-goodsF) None of the above
G) A) and B)

Question 19

Form utility is created by converting raw materials,people,finances,and information into finished products.

Accepted Answer

A) True 
 B)False

Question 20

Research activities undertaken to put new or existing knowledge to use in producing goods and services are called

Accepted Answer

A)   development and implementation.
B)   applied research.
C)   basic research.
D)   design planning.
E)   product design.F) C) and E)
G) A) and D)

Exam 8: Producing Quality Goods and Services

Services differ from manufactured goods in all of the following ways except

Correct AnswerverifiedShow Answer

FMS (an abbreviation from this chapter)stands for Ford Motor Systems.

Correct AnswerverifiedShow Answer

All of the activities involved in obtaining required materials,supplies,and parts from other firms are called

Correct AnswerverifiedShow Answer

When Panasonic improves the sound,clarity,and ease of operation offered by its DVD player,it is

Correct AnswerverifiedShow Answer

Products that have been partially completed but require further processing are known as ____ inventory.

Correct AnswerverifiedShow Answer

Companies that emphasize the importance of output inspection and quality circles are making an effort to improve

Correct AnswerverifiedShow Answer

The goal of applied research is scientific advancement,without regard for its potential uses in the development of goods and services.

Correct AnswerverifiedShow Answer

One primary difference between services and the production of goods is that services are consumed ____ whereas goods can be ____.

Correct AnswerverifiedShow Answer

​Starbucks strives to make its cups from recyclable materials,to give back to the communities where it has stores,to aid the communities where the coffee beans are harvested,and to reduce its environmental impact.Starbucks promotes

Correct AnswerverifiedShow Answer

A product layout is often referred to as a(n)

Correct AnswerverifiedShow Answer

As a scheduler,Frankie is concerned with the sequence of workstations that the materials will follow.This sequencing is called

Correct AnswerverifiedShow Answer

Research activities undertaken to put new or existing knowledge to use in producing goods and services are called

Correct AnswerverifiedShow Answer

In order to compete in the global economy,U.S.firms have focused on increasing prices and improving the bottom-line profit amount.

Correct AnswerverifiedShow Answer

Chase is in charge of obtaining the flour,sugar,and other ingredients needed for her employer,Baker's Café.Chase is in charge of

Correct AnswerverifiedShow Answer

Cisco Systems manufactures computer hardware,uses software programs,and provides networking services to customers.As a result,Cisco uses

Correct AnswerverifiedShow Answer

Define design planning.How does it differ from operational planning?

Correct AnswerverifiedDesign planning is the development of a ...View AnswerShow Answer

Which of the following is not a possible cause of only a small increase in America's recent productivity growth rate?

Correct AnswerverifiedShow Answer

The period of time over which an operational plan will be in effect is known as a

Correct AnswerverifiedShow Answer

Form utility is created by converting raw materials,people,finances,and information into finished products.

Correct AnswerverifiedShow Answer

Which of the following statements is true?

Correct AnswerverifiedShow Answer

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One primary difference between services and the production of goods is that services are consumed whereas goods can be .

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Starbucks strives to make its cups from recyclable materials,to give back to the communities where it has stores,to aid the communities where the coffee beans are harvested,and to reduce its environmental impact.Starbucks promotes

Correct Answer
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Design planning is the development of a ...
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