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Eco-Adventure Gear is a well-respected apparel company. For over 50 years it has produced high-quality, durable products at a relatively high price point. Customers are willing to pay a premium for its wares because of the company's commitment to quality and its history of providing effective customer service. The company's headquarters are located at the base of a mountain range, and once a month the CEO closes the office for two days and leads the staff on a rock climbing trip. Since the company attracts outdoorsy types, nearly all the employees join in on these voluntary trips. Employees are proud to say they work at Eco-Adventure and rarely quit. Eco-Adventure Gear is demonstrating the advantages associated with which type of culture?


A) weak
B) ritual
C) strong
D) physical
E) observable

F) A) and E)
G) All of the above

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Which of the following tactics is designed to encourage adaptation to the organization's culture?


A) using no examples of what an employee is supposed to be like
B) allowing newcomers to interact with current employees while they are being oriented
C) allowing organizational membership regardless of whether or not any specific requirements have been met
D) orienting new employees in a solitary setting to avoid overwhelming them with both new tasks and new people
E) constantly reminding newcomers that they are now part of a group and that this new group helps define who they are

F) A) and E)
G) B) and C)

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________ exist(s) when the overall organizational culture is supplemented by another culture governing a more specific set of employees.


A) Subcultures
B) Socialization
C) Fragmentation
D) Service cultures
E) Encounter stages

F) None of the above
G) C) and E)

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The three major components to any organizational culture are


A) observable artifacts, espoused values, and basic underlying assumptions.
B) observable artifacts, hidden artifacts, and semi-public artifacts.
C) internal values, espoused values, and external values.
D) symbols, physical structures, and ceremonies.
E) language, stories, and rituals.

F) C) and D)
G) A) and B)

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Constance, Daisy, Petunia, and Anna are four friends working at four different organizations. In Petunia's firm, Social Network Development, employees are both distant and disconnected from one another, whereas in Daisy's company, Solar Singularity, it is quite the opposite-employees are friendly, and they all think alike. Constance works for Credit Protection Services, where employees think alike but are not friendly to one another. Constance's firm, Credit Protection Services, can be described as having a ________ culture.


A) communal
B) mercenary
C) networked
D) fragmented
E) collective

F) C) and E)
G) All of the above

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________ represent the deepest and least observable part of a culture.


A) Espoused values
B) Stories
C) Basic underlying assumptions
D) Rituals
E) Observable artifacts

F) All of the above
G) A) and B)

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________ consist of anecdotes, accounts, legends, and myths that are passed down from cohort to cohort within an organization.


A) Rituals
B) Stories
C) Values
D) Structures
E) Symbols

F) A) and E)
G) B) and C)

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Employees transfer knowledge about a company's culture to other employees through explicit communication, simple observation, and other less obvious means.

A) True
B) False

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Describe each of the four types of work cultures in terms of solidarity and sociability.

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One popular general typology divides org...

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Which of the following organizations has a strong culture?


A) Blue Blood Investments, whose youthful sales team clashes with upper management over the best way to implement new product rollouts
B) Global Package Delivery Systems, whose drivers dress the same, drive the same types of trucks, follow the most efficient routes, and rarely deviate from established delivery protocols
C) Sandi's Sunglass Shack, whose retail clerks purposefully receive little training and are hired based on their personality and ability to come up with creative ways of selling the company's products
D) Healthy Heart Snacks, whose purchasing department is predominantly vegan and frequently pushes to eliminate animal products from the company's catalog even though they are the best sellers
E) Action Video Cameras, whose product development team is led by Vance, a well-known adventurer and maverick designer who sets up a satellite office for his team three miles from the main campus

F) All of the above
G) D) and E)

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At Workboots Inc., Ingrid has been the design department manager for five years. Ingrid has created a skull with a victory flag on its forehead as her department's corporate logo representing the "victory or die trying" motto for her group. Ingrid's logo can be described as a(n)


A) ritual.
B) story.
C) espoused value.
D) ceremony.
E) symbol.

F) A) and B)
G) A) and C)

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Rose works in the human resources department of Spartan, makers of athletic clothing, shoes, and accessories. Celebrity athletes are regularly spotted wearing Spartan gear, but the company's slogan-"For the Athlete in All of Us"-is designed to appeal to the ordinary buyers who account for a large portion of revenues. Rose has been assigned to train a group of new employees, and she intends to begin with an information talk that includes a story about the company. Given this information, the best choice for Rose would be an account of


A) Spartan's emerging understanding of its market and the corporate values it needs to uphold in order to maintain its position-knowledge it has gained by interviewing hundreds of ordinary people and athletes of all kinds.
B) the challenges one of the company's leading executives overcame in order to live up to the company slogan, training relentlessly for weeks and months and going on to compete in the Boston Marathon.
C) the time when a local store manager had a problem keeping up with inventory and, after attempting to solve it on his own, took the issue to company headquarters and got the help he needed.
D) a wounded Iraq War veteran who got a job as a cashier at a local Spartan store and who, despite having a prosthetic arm, competed in the company's annual Spartan Games.
E) how the company's founder and CEO turned a struggling, unprofitable firm into one of the most prominent competitors in the athletic-wear market.

F) A) and B)
G) A) and C)

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Which of the following statements about organizational culture is True?


A) In a high consensus culture, employees disagree about the way things are supposed to happen.
B) In a high intensity culture, employees' behaviors are inconsistent with expectations.
C) Subcultures are less likely to exist in large organizations than in small firms.
D) Strong cultures are not always good for the organization.
E) Countercultures reinforce the values of an organization.

F) A) and E)
G) All of the above

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Esmerelda, who is currently employed at Hotel Management Partners, is looking for a new job. In the process of doing so, she comes across the website of Lucrative Property Rentals and finds that the values and culture of this other company match with her own personal values. She also learns about the various activities that take place at Lucrative Property Rentals on a yearly basis and the company's various achievements. From this example, it is clear that Esmerelda is in the ________ stage of the socialization process with regard to Lucrative Property Rentals.


A) anticipatory
B) encounter
C) understanding
D) adaptation
E) attrition

F) A) and D)
G) None of the above

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Discuss the encounter stage of the socialization process.

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The encounter stage begins the day an em...

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Which stage of socialization begins on the day an employee starts work?


A) encounter
B) communal
C) self-critical
D) countercultural
E) ASA framework

F) None of the above
G) All of the above

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Robin, a former sales manager, has been out of the workforce for more than a decade and is thrilled when she lands a job at Yoyodyne Technology Systems. For her first day at work, she dresses in a conservative business suit and digs her old briefcase out of the closet. When she arrives at the office, she is shocked to see people dressed in jeans and sweatshirts, with some not even wearing shoes. Instead of working in a cubicle as she had for years, she is seated at a long, open table with numerous other employees where everyone wears headphones as they work. She finds that she has trouble keeping up with department communications because she still relies on e-mail instead of inter-office social networks. The casual office atmosphere is distracting and the level of familiarity her co-workers demonstrate with each other is foreign to her. After a few weeks, Robin gives her notice because she realizes she will never fit in at such an organization. This situation is indicative of


A) bullying.
B) a weak culture.
C) a strong culture.
D) a counterculture.
E) a lack of self-confidence.

F) C) and E)
G) B) and E)

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Which of the following is a disadvantage of a strong culture?


A) It differentiates the organization from others.
B) It allows employees to identify themselves in the organization.
C) It attracts and retains similar kinds of employees.
D) It creates stability within the organization.
E) It facilitates the desired behaviors among employees.

F) A) and B)
G) A) and C)

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When employees feel they fit with their organization's culture, they are much more likely to develop an emotional attachment to the company.

A) True
B) False

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Briefly define each of the following culture types, and choose two to describe in detail: customer service culture, safety culture, diversity culture, sustainability culture, and creativity culture.

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Student answers will vary but should dem...

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