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What is a stress audit? Explain how to reduce stressors and strains.

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A stress audit is an assessment of the l...

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Which of the following statements is True regarding social support?


A) Social support refers to the support that occurs outside the stress-causing environment.
B) Social support refers to the level of financial security that an individual receives from government-managed social work programs.
C) Social support is classified into two types: emotional support and cognitive support.
D) Most research on social support focuses on the ways that social support buffers the relationship between stressors and strains.
E) Social support cannot directly influence the stress process.

F) A) and E)
G) B) and E)

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FinSmart, a finance firm, plans to hire a psychological counselor to help employees cope with stress. The firm also holds relaxation trainings and plans to build a recreation room where employees can relax. The finance manager of the firm feels that these are unnecessary costs. How would you counter his argument?

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Student answers will vary but should dem...

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Hector works as an office assistant for a small, five-person software development start-up. Since it is a relatively new company without extensive resources, Hector is constantly having to deal with a lack of supplies and faulty office equipment. While these problems sometimes get him down, the co-owners of the fledgling company are his friends from college, and he looks forward to seeing them every day. In order to offset his frustration with the sometimes inadequate equipment, Hector instead celebrates the fact that he gets to work in a casual environment with friends. Hector's approach is an example of


A) emotion-focused cognitive coping.
B) problem-focused cognitive coping.
C) secondary appraising.
D) behavioral coping.
E) strain mitigation.

F) C) and D)
G) D) and E)

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Which of these techniques attempt(s) to help people appraise and cope with stressors in a more rational manner?


A) self-hypnosis techniques
B) relaxation techniques
C) catharsis
D) cognitive-behavioral techniques
E) free association

F) C) and D)
G) A) and D)

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Explain the four broad categories of coping, and give an example of each.

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Student answers and examples will vary. ...

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________ is the emotional, mental, and physical exhaustion that results from having to cope with stressful demands on an ongoing basis.


A) Burnout
B) Type A behavior pattern
C) Type B behavior pattern
D) A stressor
E) A benign job demand

F) B) and E)
G) A) and C)

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People with the Type A Behavior Pattern are typically


A) aggressive and competitive.
B) thoughtful and cooperative.
C) methodical and precise.
D) lazy and unproductive.
E) cautious and insecure.

F) B) and E)
G) A) and B)

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Raoul owns a furniture moving company. During late spring, especially when the local colleges go on summer break and students move out of the dorms, he finds himself overloaded with work, which often makes him feel irritable and anxious. To calm himself, he often takes time out to go swimming. In this example, the coping strategy that Raoul uses can be classified as


A) primary appraisal.
B) cognitive coping.
C) emotion-focused coping.
D) Type A coping behavior.
E) Type B coping behavior.

F) A) and B)
G) B) and C)

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According to research, which of the following is considered the most stressful life event?


A) divorce
B) jail term
C) pregnancy
D) death of a spouse
E) change in occupation

F) A) and C)
G) B) and E)

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Angela is working as the head of sales at Blue Mountain Cola. Her work requires her to travel extensively and meet customers in various countries. However, Angela's role also requires her to mentor several sales representatives who work under her and keep track of their progress. Because Angela stays away from her office most of the time, she finds it difficult to manage both types of work responsibilities. Angela faces which of the following challenges?


A) role complexities
B) role conflict
C) role penetration
D) role ambiguity
E) role enrichment

F) B) and E)
G) A) and E)

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Looking for the positive in the negative, and avoiding, distancing, and ignoring are examples of


A) problem-focused cognitive coping strategies.
B) problem-focused behavior coping strategies.
C) emotion-focused cognitive coping strategies.
D) primary cognitive coping strategies.
E) primary behavior coping strategies.

F) A) and E)
G) A) and D)

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Describe the practices that organizations use to reduce employee strains.

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As an alternative to managing stressors,...

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Explain the transactional theory of stress.

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The transactional theory of stress expla...

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As an alternative to managing stressors, many organizations teach employees to use ________ to counteract the effects of stressors by engaging in activities that slow the heart rate, breathing rate, and blood pressure.


A) heuristics
B) relaxation techniques
C) emotional suppression
D) primary performance appraisal
E) transactional analysis

F) B) and C)
G) A) and E)

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Which of these refers to the help people receive that addresses the stressful demand directly?


A) instrumental support
B) physiological support
C) emotional support
D) psychological support
E) internal support

F) A) and B)
G) A) and C)

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