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Exam 2: Job Performance

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Question 1

Multiple Choice

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Danielle is a model of good citizenship, particularly of the interpersonal variety. She regularly volunteers to do things for her work group, helps orient new members, attends functions that help the group, and assists others with their work for the benefit of the group. Yet her supervisor is not completely pleased with Danielle's job performance, most likely because her citizenship behaviors are

A) a distraction to her fellow employees.
B) at odds with her stated job description.
C) not motivated by genuine concern for others.
D) the consequence of deep underlying insecurities.
E) distracting her from other duties and responsibilities.

F) C) and D)
G) B) and D)

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Question 2

Multiple Choice

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The management technique, known as ________, involves directly assessing job performance behaviors.

A) behaviorally anchored rating scales
B) management by objectives
C) 360-degree feedback
D) forced ranking
E) job analysis

F) A) and D)
G) A) and B)

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Question 3

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Wasting resources is the most common form of production deviance.

Vincenza is an accountant whose client list includes an array of Fortune 500 companies. She has developed algorithms that have saved her clients millions of dollars, and as many satisfied customers have said, her solutions are often unexpected, but always legal and always effective. Yet Vincenza says that the real star in her family is her younger sister Siena, whose poetry has been published in a number of journals. Siena's poetry does not pay the bills, but it did get her noticed by a major publisher, who employed her to work in their mail room-a job that has given Siena the opportunity to meet a number of famous authors. In terms of organizational behavior, the best way to describe the difference between Vincenza's and Siena's jobs is to say that Vincenza's job ________ than Siena's.

Employee behaviors that intentionally hinder organizational goal accomplishment are referred to as ________ behaviors.

Today, Jamie, a police officer with a big-city force, apprehended a suspect fleeing the scene of a convenience store robbery. The suspect ran for three blocks before Jamie managed to tackle and handcuff him and read him his rights, by which time other officers had arrived on the scene to take him down to the station for booking. Jamie later described the situation to family and friends as "all in a day's work," but in organizational terms this is an example of

Political deviance refers to behaviors that intentionally harm the organization's assets and possessions.

In ________, a performance evaluation system, managers rank employees relative to one another.

Applied Diagnostics and Technologies, a firm with more than 300 employees, is applying the management by objectives approach to some of its workers, but not all. The reason is that MBO is best for managing the performance of employees who work in jobs for which

The process by which an organization determines the requirements associated with a specific job is referred to as a

Property deviance behaviors include

Employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces are referred to collectively as

Citizenship behavior is defined as voluntary employee activities that may or may not be rewarded.

Production deviance behaviors include

The weak negative correlation between task performance and counterproductive behavior can best be explained by the fact that

Everyone at the St. Louis offices of Dominique Marceau Cosmetics, from the president to the lowest salesperson, came to the company holiday party-all except for Melanie, who told her coworkers that going to the party was "a waste of time." When her supervisor told her she had been missed, she claimed that her mother was sick, but she later laughed about this behind her supervisor's back and said that she spent the evening out partying with friends. Her behavior shows a lack of

The two main categories of citizenship behavior are

Handling work stress and emergencies, solving problems creatively, and responding to unpredictable demands are all aspects of

Communication that is rude, impolite, discourteous, and lacking in good manners is

Property deviance refers to behaviors that harm the organization's assets and possessions.