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The marketing program,Step 3 in the strategic planning process,answers which question?


A) Who
B) What
C) When
D) Why
E) How

F) A) and B)
G) None of the above

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Explain what a visionary organization is and the three questions (why,what,and how)that need to be answered to achieve success.

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Management experts stress that to be suc...

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Define marketing dashboard and marketing metric and explain how these terms are related.

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A marketing dashboard is the visual comp...

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In the Boston Consulting Group (BCG) model for analysis of a firm's strategic business units,or SBUs,the horizontal axis reflects


A) market growth rate.
B) marketing efficiencies.
C) industry attractiveness.
D) market segment size.
E) relative market share.

F) C) and D)
G) B) and E)

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One of the most recognized approaches to business portfolio analysis is the Boston Consulting Group's growth-share matrix.Describe this tool and the four quadrants of the matrix.

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The BCG business portfolio analysis requ...

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A(n) ________ is a legal entity that consists of people who share a common mission.


A) department
B) organization
C) SBU
D) industry
E) market

F) A) and B)
G) A) and C)

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The terms ________ and a mission statement are often used interchangeably.


A) idea
B) objective
C) vision
D) goal
E) protocol

F) B) and C)
G) All of the above

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The logistics industry has sales of $800 billion per year.If a third party logistics provider had sales of $8 billion,what would its market share be? Be sure to define market share and show your work in your answer.

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Market share is the ratio of sales reven...

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Figure 2-7 Figure 2-7    -Quadrant A in Figure 2-7 above represents a(n) ________ in a SWOT analysis. A) a threat B) a weakness C) a strength D) an opportunity E) a market segment -Quadrant A in Figure 2-7 above represents a(n) ________ in a SWOT analysis.


A) a threat
B) a weakness
C) a strength
D) an opportunity
E) a market segment

F) B) and E)
G) C) and D)

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Figure 2-7 Figure 2-7    -Quadrant D in Figure 2-7 above represents a(n) ________ in a SWOT analysis. A) a threat B) a weakness C) a strength D) an opportunity E) a market segment -Quadrant D in Figure 2-7 above represents a(n) ________ in a SWOT analysis.


A) a threat
B) a weakness
C) a strength
D) an opportunity
E) a market segment

F) A) and E)
G) A) and D)

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Procter & Gamble (P&G) is a consumer packaged goods company where innovation is a key competitive advantage.This allows the firm to develop products like Crest Whitestrips that consumers crave.P&G also uses its marketing expertise to develop unique product placements on television shows that highlight its brands.A SWOT analysis for P&G would indicate that innovation in product design and marketing is a(n) ________ for the firm.


A) a strength
B) a weakness
C) a threat
D) an opportunity
E) a problem

F) B) and C)
G) C) and D)

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The ________ for Facebook is "To give people the power to share and make the world more open and connected."


A) sustainability doctrine
B) core benefit proposition
C) mission statement
D) corporate philosophy
E) code of ethics

F) A) and D)
G) A) and E)

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An approach whereby an organization allocates its marketing mix resources to reach its target markets is referred to as


A) the tactical marketing process.
B) situational analysis.
C) diversification analysis.
D) synergy analysis.
E) the strategic marketing process.

F) C) and E)
G) A) and C)

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A ________ is a nongovernmental organization that serves its customers but does not have profit as an organizational goal.


A) business firm
B) subchapter S corporation
C) service agency
D) cooperative
E) nonprofit organization

F) B) and E)
G) D) and E)

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Apple launched its revolutionary Apple watch in 2015 as the first wearable technology that used a multi-touch user interface.The wearable technologies market grew at a rate of more than 100 percent in 2015.Apple sales were substantial despite a relatively high price and short battery life.The Apple watch entered the market as a


A) question mark.
B) raptor.
C) hedgehog.
D) cash cow.
E) dog.

F) A) and B)
G) All of the above

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Marketing tactics refer to the


A) long-term decisions made to implement the marketing program and the monitoring of those decisions.
B) detailed day-to-day operational decisions essential to the overall success of marketing strategies.
C) steps taken to develop an effective marketing plan.
D) development of marketing strategies to achieve the organization's marketing objectives.
E) refinement of the organization's mission based on the results obtained from a marketing audit.

F) A) and B)
G) A) and C)

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IBM regularly creates what it calls global action teams,which take people from functional groups and bring them together to work on large client projects.These global action teams are a type of


A) innovation group.
B) business consortium.
C) tactical group.
D) SWOT team.
E) cross-functional team.

F) B) and E)
G) B) and C)

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Ben & Jerry's mission to make the world a better place is linked to various organizational and marketing strategies,one of which is


A) supporting farmers who agree to use sustainable farming practices,implementing fair working standards,and investing in local communities.
B) the intent of making modest profits without sacrificing high product quality standards.
C) ingredients that are all completely organic and are available only in Vermont to ensure freshness and contribute to the local economy.
D) a commitment to donating a percentage of profits to Teach for America.
E) ingredients that come exclusively from developed countries promoting Fair Trade practices.

F) C) and E)
G) None of the above

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The functional level in an organization is where


A) groups of specialists actually create value for the organization.
B) employees perform assigned tasks without actually having input into the decision making process.
C) all financial outlays are made.
D) all company hiring and firing occurs.
E) the strategic planners in SBUs make all decisions regarding which product benefits will be promoted during a promotional campaign.

F) A) and D)
G) C) and D)

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The planning gap refers to


A) the difference between projected total costs and realized total revenues.
B) the difference between projected total costs and net profits.
C) the difference between marginal revenue and marginal cost.
D) the percentage point difference between a firm and its next largest competitor in terms of market share.
E) the difference between the projection of the path to reach a new goal and the projection of the path of the results of a plan already in place.

F) A) and C)
G) B) and C)

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