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Figure 2-3b Figure 2-3b    -According to Figure 2-3b above,which of the following SBUs 13-month sales trend has declined over the past few months? A) Grand Total B) Software C) Circuitry D) Electronics E) Hardware -According to Figure 2-3b above,which of the following SBUs 13-month sales trend has declined over the past few months?


A) Grand Total
B) Software
C) Circuitry
D) Electronics
E) Hardware

F) All of the above
G) A) and E)

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Figure 2-4 Figure 2-4    -In Figure 2-4 shown above,SBUs found in quadrant D would be called A) cash cows. B) stars. C) question marks. D) dogs. E) hedgehogs. -In Figure 2-4 shown above,SBUs found in quadrant D would be called


A) cash cows.
B) stars.
C) question marks.
D) dogs.
E) hedgehogs.

F) C) and D)
G) B) and E)

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A nonprofit organization is


A) a nongovernmental organization that serves its customers but does not have profit as an organizational goal.
B) a legal entity engaged in business activities solely with the intent of serving its employees without the intent of making a profit.
C) a publicly owned organization that serves the general population.
D) a group of people united through contractual or corporate ownership.
E) a privately owned organization that serves its customers to earn a profit so that it can survive.

F) B) and C)
G) None of the above

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Figure 2-11 Figure 2-11    -The question mark (?) represented by the wedge DBC in Figure 2-11 above is the A) contribution margin. B) marginal trend. C) breakeven point. D) planning gap. E) sales differential. -The question mark (?) represented by the wedge DBC in Figure 2-11 above is the


A) contribution margin.
B) marginal trend.
C) breakeven point.
D) planning gap.
E) sales differential.

F) C) and E)
G) C) and D)

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To move an SBU from its current position on a BCG business portfolio analysis,a manager should concentrate mostly on


A) influencing the relative market share.
B) enhancing employee motivation to move a low-valued SBU to a higher one.
C) adding a variety of new SBUs that will force out older ones.
D) influencing the market growth rate.
E) simplifying its offerings by removing features.

F) A) and B)
G) B) and D)

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Strategic business units (SBUs) with a high share of high-growth markets that may not generate enough cash to support their own demanding needs for future growth are referred to as


A) dogs.
B) cash cows.
C) question marks.
D) stars.
E) sprouts.

F) A) and D)
G) A) and E)

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Swipe Out Hunger is an organization that encourages college students to donate unused meal points to help feed community members in need.With chapters on 23 campuses,it has distributed more than 1.2 million meals.Swipe Out Hunger is an example of


A) a cooperative.
B) an industry.
C) a nonprofit organization.
D) a business firm.
E) a government agency.

F) D) and E)
G) B) and D)

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The second phase of the strategic marketing process is the


A) tactics phase.
B) strategic phase.
C) planning phase.
D) implementation phase.
E) evaluation phase.

F) B) and D)
G) A) and B)

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"HowAboutWe is the fastest,easiest,most fun way to go on awesome dates" is the ________ for the online dating service that focuses on setting up actual activities as dates for its users.


A) sustainability doctrine
B) core benefit proposition
C) corporate philosophy
D) mission statement
E) code of ethics

F) A) and E)
G) A) and B)

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The ratio of sales revenue of the firm to the total sales revenue of all firms in the industry,including the firm itself,is referred to as


A) a sales proportionality.
B) a marketing metric.
C) an industry potential.
D) a contribution margin.
E) a market share.

F) A) and C)
G) B) and D)

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An organization's mission refers to


A) the target goal it sets for current profits based on enacting a comprehensive strategic plan.
B) the target objective it projects for future market share based on enacting a comprehensive strategic plan.
C) the fundamental,passionate,and enduring principles that guide its conduct over time.
D) specific strategies and tactics that will be used to counteract any competitor's advantages.
E) a statement of the organization's functions in society that often identifies its customers,markets,products,and technologies.

F) None of the above
G) B) and C)

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Designing a car is expensive and time-consuming even with the use of computers because of the difficulty of getting all the varied departments to work together.Mercedes-Benz created a unique centralized web-based system that cuts the design and production process by at least two years,thus providing customer value.This is an example of


A) a point of similarity.
B) an innovation-oriented mission.
C) an action program.
D) an operational goal implementation.
E) a competency.

F) C) and D)
G) None of the above

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Figure 2-4 Figure 2-4    -In Figure 2-4 shown above,SBUs found in quadrant C would be called A) cash cows. B) stars. C) question marks. D) dogs. E) hedgehogs. -In Figure 2-4 shown above,SBUs found in quadrant C would be called


A) cash cows.
B) stars.
C) question marks.
D) dogs.
E) hedgehogs.

F) A) and C)
G) A) and E)

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A marketing dashboard refers to


A) a "report card" prepared by the marketing department regarding its performance in terms of environmental and social responsibility.
B) the display of information found on a car's dashboard.
C) an "app" that uses a car navigation device metaphorically to indicate the specific direction in which a company wishes to grow based on its annual marketing plan.
D) information about an organization's marketing metrics presented orally so marketers can quickly spot deviations from plans and take corrective actions.
E) the visual computer display of the essential information related to achieving a marketing objective.

F) C) and E)
G) B) and C)

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A marketing plan is developed during which phase of the strategic marketing process?


A) Implementation
B) Control
C) Development
D) Planning
E) Evaluation

F) A) and B)
G) C) and D)

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In the Boston Consulting Group (BCG) model for analysis of a firm's strategic business units,or SBUs,the vertical axis reflects


A) market growth rate.
B) marketing efficiencies.
C) industry attractiveness.
D) market segment size.
E) relative market share.

F) C) and D)
G) None of the above

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List the three steps of the planning phase of the strategic marketing process.Briefly describe what goes on during each of the three steps.

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The planning phase of the strategic mark...

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The level in an organization where top management directs overall strategy for the entire organization is referred to as the


A) corporate level.
B) functional level.
C) directive level.
D) strategic level.
E) tactical level.

F) C) and D)
G) C) and E)

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During Super Bowl 50,Taco Bell unveiled its latest offering for the U.S.market,the "quesalupa," a hybrid of a quesadilla and a chalupa.Here,Taco Bell was using a ________ strategy.


A) product development
B) market development
C) market penetration
D) diversification
E) market saturation

F) None of the above
G) B) and C)

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St.Jude Medical makes cardiovascular medical devices,including the world's most widely used mechanical heart valve.Its products include tissue heart valves,pacemakers,and implantable cardiovascular defibrillators.St.Jude's innovation in cardiac devices helps it outperform rivals,and thus provides it with a


A) competitive advantage.
B) set of core values.
C) core benefit proposition.
D) marketing edge.
E) viable mission.

F) A) and E)
G) C) and E)

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