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A worker-machine chart can help identify nonproductive parts of a process.

A) True
B) False

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Which sample proportion will require the largest number of work sampling observations for a given confidence level and allowable error?


A)  .05
B)  .25
C)  .50
D)  .75
E)  .95

F) A) and E)
G) B) and D)

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A methods and measurements analyst for Digital Devices needs to develop a time standard for the task of assembling a computer mouse. In a preliminary study, she observed one of her workers perform this task six times with the following results:  Observation 123456 Time(Seconds)  463840344240\begin{array} { | l | c | c | c | c | c | c | } \hline \text { Observation } & 1 & 2 & 3 & 4 & 5 & 6 \\\hline \text { Time(Seconds) } & 46 & 38 & 40 & 34 & 42 & 40 \\\hline\end{array} What is the normal time for this task if the employee worked at a 20 percent faster pace than average?


A)  8 seconds
B)  32 seconds
C)  40 seconds
D)  48 seconds
E)  200 seconds

F) B) and E)
G) B) and D)

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The chart used to review the overall sequence of an operation by focusing on the movements of either the operator or materials is called a:


A)  simo chart.
B)  Gantt chart.
C)  worker-materials chart.
D)  flow process chart.
E)  multi-activity chart.

F) All of the above
G) None of the above

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The manager of Lawn and Garden Services would like to estimate the proportion of her employees' time spent performing various gardening and lawn care activities. She has made 400 random observations of a typical worker, with the following results:  Activity  Time Observed  Mowing 200 Trimming 80 Raking 40 Miscellaneous 80\begin{array} { l c } \text { Activity } & \text { Time Observed } \\\hline \text { Mowing } & 200 \\\text { Trimming } & 80 \\\text { Raking } & 40 \\\text { Miscellaneous } & 80\end{array} If the manager wants to be 95.44 percent confident that the true proportion of time spent mowing is within .02 (plus or minus) of the sample proportion, what should be her sample size?


A)  400
B)  1,000
C)  1,600
D)  2,000
E)  2,500

F) A) and B)
G) A) and C)

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Ergonomics is an important part of job design to consider for factory work but not for office work.

A) True
B) False

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One therblig is the equivalent of one hour of sustained work by one average person.

A) True
B) False

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Many lower-level jobs are monotonous and boring.

A) True
B) False

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The symbols for operation, storage, transportation, inspection, and delay would usually be found on which type of chart?


A)  flow process
B)  Gantt
C)  simultaneous motion
D)  worker-machine
E)  delay analysis

F) B) and D)
G) D) and E)

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The owner of Touchdown Sports Bar wants to develop a time standard for the task of mixing a specialty cocktail. In a preliminary study, he observed one of his bartenders perform this task seven times with an average of 90 seconds and a standard deviation of five seconds. What is the standard time for this task if the bartender worked at a 20 percent faster pace than is average, and an allowance of 10 percent of job time is used?


A)  135 seconds
B)  123.8 seconds
C)  118.8 seconds
D)  120 seconds
E)  112.5 seconds

F) C) and D)
G) B) and E)

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A behavioral approach to job design in which workers periodically exchange jobs is known as:


A)  specialization.
B)  ergonomics.
C)  job rotation.
D)  job enlargement.
E)  job enrichment.

F) D) and E)
G) A) and B)

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Time-based systems compensate employees according to the time they have worked and the amount of output they produce.

A) True
B) False

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The manager of Lawn and Garden Services would like to estimate the proportion of her employees' time spent performing various gardening and lawn care activities. She has made 400 random observations of a typical worker, with the following results:  Activity  Time Observed  Mowing 200 Trimming 80 Raking 40 Miscellaneous 80\begin{array} { l c } \text { Activity } & \text { Time Observed } \\\hline \text { Mowing } & 200 \\\text { Trimming } & 80 \\\text { Raking } & 40 \\\text { Miscellaneous } & 80\end{array} What is the most likely true proportion of time spent mowing?


A)  0
B)  .1
C)  .2
D)  .5
E)  1

F) B) and D)
G) A) and E)

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Self-directed teams often are great sources of information regarding improvements to work processes.

A) True
B) False

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A methods and measurements analyst for Digital Devices needs to develop a time standard for the task of assembling a computer mouse. In a preliminary study, she observed one of her workers perform this task six times with the following results:  Observation 123456 Time(Seconds)  463840344240\begin{array} { | l | c | c | c | c | c | c | } \hline \text { Observation } & 1 & 2 & 3 & 4 & 5 & 6 \\\hline \text { Time(Seconds) } & 46 & 38 & 40 & 34 & 42 & 40 \\\hline\end{array} What is the observed time for this task?


A)  34 seconds
B)  40 seconds
C)  46 seconds
D)  48 seconds
E)  240 seconds

F) A) and B)
G) A) and E)

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The owner of Kat Motel wants to develop a time standard for the task of cleaning a cat cage. In a preliminary study, she observed one of her workers perform this task six times, with the following results:  Observation 123456 Time(Seconds)  998790819390\begin{array} { | l | c | c | c | c | c | c | } \hline \text { Observation } & 1 & 2 & 3 & 4 & 5 & 6 \\\hline \text { Time(Seconds) } & 99 & 87 & 90 & 81 & 93 & 90 \\\hline\end{array} What is the observed time for this task?


A)  81 seconds
B)  90 seconds
C)  99 seconds
D)  108 seconds
E)  540 seconds

F) A) and C)
G) C) and D)

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The motion study chart which describes the movements of both hands at the same time is a:


A)  flow process chart.
B)  worker-machine chart.
C)  gang process chart.
D)  simo chart.
E)  time/efficiency chart.

F) A) and B)
G) A) and C)

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The design of work systems typically involves: I. work measurement. II. job design. III. compensation. IV.the use of outside consultants.


A)  II and III only
B)  I and III only
C)  II, III, and IV only
D)  I, II, and III only
E)  I, II, III, and IV

F) A) and E)
G) C) and D)

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A standard time is the amount of time it should take a fully trained and qualified worker to complete a specific task, working at an efficient, yet sustainable pace, using their choice of methods, tools, equipment, and workplace arrangement.

A) True
B) False

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The technique which can be used to estimate the percentage of time a worker or piece of equipment is idle is known as:


A)  MTM.
B)  work sampling.
C)  methods analysis.
D)  micro motion study.
E)  none of these.

F) A) and E)
G) B) and D)

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