Question 1

What accounts for 70% of a message's impact?

Accepted Answer

A)   Verbal communication
B)   Feedback
C)   Active Listening
D)   Non-verbal communicationE) None of the above
F) B) and C)

Question 2

When a patient cancels or refuses an appointment that is recommended, what should the medical assistant do?

Accepted Answer

A)   Document this communication with the ordering physician
B)   Ignore it
C)   Insist that the patient keeps the appointment
D)   Argue with the patientE) B) and D)
F) None of the above

Question 3

HIPAA established which of the following standards for medical records?

Accepted Answer

A)   Providing security of all electronic health information
B)   Establishing standards for all electronic health transmission claims
C)   Controlling and maintaining the privacy and security of private health information
D)   All of the aboveE) C) and D)
F) A) and D)

Question 4

What method of record documentation is similar to the SOAP method, but more detailed in nature?

Accepted Answer

A)   CHEDDAR
B)   HIPAA
C)   AMA
D)   NHCAE) None of the above
F) B) and C)

Question 5

What type of communication emphasizes empathy?

Accepted Answer

A)   Verbal
B)   Therapeutic
C)   Nonverbal
D)   DocumentationE) A) and D)
F) C) and D)

Question 6

What method of listening happens when the receiver rewords the original message to verify the message from the sender?

Accepted Answer

A)   Active
B)   Inactive
C)   Nonverbal
D)   FeedbackE) A) and B)
F) A) and C) A

Question 7

How important is effective and efficient communication in the medical profession?

Accepted Answer

A)   Somewhat important
B)   Not important at all
C)   Important
D)   Extremely importantE) A) and D)
F) A) and C)

Question 8

Who completes the review of systems or ROS section in a patient's chart?

Accepted Answer

A)   Medical Assistant
B)   Nurse
C)   Transcriptionist
D)   PhysicianE) A) and D)
F) All of the above

Question 9

What does the "S" in the acronym SOAP(ER)  stand for?

Accepted Answer

A)   Social history
B)   Subjective data
C)   Sensitivities
D)   SoapE) None of the above
F) A) and C)

Question 10

Important characteristics of patient chart documentation include which of the following?

Accepted Answer

A)   Legible handwriting
B)   Chronological order
C)   Accurately and carefully recorded
D)   All of the aboveE) A) and B)
F) A) and C)

Question 11

What is the first part of the communication cycle?

Accepted Answer

A)   Receiver
B)   Feedback
C)   Message and channel
D)   SenderE) B) and C)
F) A) and D)

Question 12

How should a medical assistant handle private healthcare information?

Accepted Answer

A)   Confidentially and within HIPAA compliance
B)   By releasing patent records without authorization
C)   By using another's password to access records
D)   By leaving records unattended or out of sightE) None of the above
F) A) and D)

Question 13

A medical __________ types medical information spoken by the physician about the patient's examination or testing into a document that becomes a permanent part of the medical record.

Accepted Answer

A)   Dictation
B)   Transcriptionist
C)   Assistant
D)   SecretaryE) B) and C)
F) A) and D)

Question 14

What does the "H" stand for in the acronym CHEDDAR?

Accepted Answer

A)   Hearing
B)   Home life
C)   History
D)   Help wantedE) C) and D)
F) A) and B)

Question 15

What are EHRs?

Accepted Answer

A)   Electronic Health Rates
B)   Electronic Health Reports
C)   Electronic Health Records
D)   Electronic Health RepertoiresE) A) and D)
F) B) and C)

Question 16

How should a medical assistant greet a patient upon arrival?

Accepted Answer

A)   In a friendly and prompt manner
B)   Not at all
C)   With a frown
D)   By wordlessly handing the patient paperworkE) A) and D)
F) A) and C)

Question 17

____________ is defined as the act of transmitting information-an exchange of information between individuals using a common system of sings, symbols, or behavior.

Accepted Answer

A)   Miscommunication
B)   Speaking
C)   Dialogue
D)   CommunicationE) A) and B)
F) A) and D) D

Question 18

What is the fifth and final level in Maslow's Hierarchy of Needs?

Accepted Answer

A)   Security
B)   Social
C)   Esteem
D)   Self-actualizationE) A) and B)
F) B) and C)

Question 19

Which of the following is one of the five C's of communication?

Accepted Answer

A)   Complete
B)   Concise
C)   Cohesive
D)   All of the aboveE) All of the above
F) A) and B)

Question 20

What is the amount of personal space most often observed by individuals in social situations?

Accepted Answer

A)   1-2 feet
B)   3-5 feet
C)   4-12 feet
D)   5-8 feetE) A) and B)
F) A) and C) C

Exam 4: Communications: Medical Records and Documentation

What accounts for 70% of a message's impact?

Correct AnswerverifiedShow Answer

When a patient cancels or refuses an appointment that is recommended, what should the medical assistant do?

Correct AnswerverifiedShow Answer

HIPAA established which of the following standards for medical records?

Correct AnswerverifiedShow Answer

What method of record documentation is similar to the SOAP method, but more detailed in nature?

Correct AnswerverifiedShow Answer

What type of communication emphasizes empathy?

Correct AnswerverifiedShow Answer

What method of listening happens when the receiver rewords the original message to verify the message from the sender?

Correct AnswerverifiedA

How important is effective and efficient communication in the medical profession?

Correct AnswerverifiedShow Answer

Who completes the review of systems or ROS section in a patient's chart?

Correct AnswerverifiedShow Answer

What does the "S" in the acronym SOAP(ER) stand for?

Correct AnswerverifiedShow Answer

Important characteristics of patient chart documentation include which of the following?

Correct AnswerverifiedShow Answer

What is the first part of the communication cycle?

Correct AnswerverifiedShow Answer

How should a medical assistant handle private healthcare information?

Correct AnswerverifiedShow Answer

A medical __________ types medical information spoken by the physician about the patient's examination or testing into a document that becomes a permanent part of the medical record.

Correct AnswerverifiedShow Answer

What does the "H" stand for in the acronym CHEDDAR?

Correct AnswerverifiedShow Answer

What are EHRs?

Correct AnswerverifiedShow Answer

How should a medical assistant greet a patient upon arrival?

Correct AnswerverifiedShow Answer

____________ is defined as the act of transmitting information-an exchange of information between individuals using a common system of sings, symbols, or behavior.

Correct AnswerverifiedD

What is the fifth and final level in Maslow's Hierarchy of Needs?

Correct AnswerverifiedShow Answer

Which of the following is one of the five C's of communication?

Correct AnswerverifiedShow Answer

What is the amount of personal space most often observed by individuals in social situations?

Correct AnswerverifiedC

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A

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C