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A statute or administrative rule serving to protect consumer interests is a consumer law.

A) True
B) False

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Unless it is secured by a mortgage on real estate, a loan must be in the amount of ________ in order to come within the scope of the Truth-in-Lending Act.


A) $50,000 or more
B) $50,000 or less
C) $30,000 or more
D) $40,000 or less
E) $25,000 or less

F) C) and E)
G) A) and B)

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Whether an advertisement is considered deceptive is determined on a case-by-case basis.

A) True
B) False

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Which of the following was the result in Paula E. Rossman v. Fleet Bank (R.I.) National Association, the case in the text in which the plaintiff sued the defendant after she opened a credit card account based on the promise that no annual fee would be charged; but the policy was changed shortly thereafter, and she was charged an annual fee?


A) That the defendant was liable to the plaintiff because it engaged in a bait-and-switch scheme.
B) That the defendant was liable to the plaintiff because it violated provisions of the Truth in Lending Act.
C) That the defendant committed no violation of the law because it was entitled to change its policies at will.
D) That the defendant committed no violation of the law because its offer disclosed that terms and policies could be changed.
E) That the defendant committed no violation because it was not required to disclose future fees, only current ones.

F) None of the above
G) All of the above

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Tupalo's restaurant sent a group of unsolicited faxes to local businesses. This is considered a violation of which of the following?


A) Telephone Fraud Act
B) Telephone Protection of Consumers Act
C) Phone to Phone Protection Act
D) Fraud in Phone Act
E) Telephone Consumer Protection Act of 1991.

F) A) and B)
G) A) and C)

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A judge has determined that Billy's Widgets has engaged in deceptive advertising and the FTC has issued a cease and desist. Billy's Widgets disagrees and continues to run the advertisement anyway? What are the FTC's options?


A) Have the CEO of Billy's Widgets arrested
B) File a civil lawsuit against Billy's widgets.
C) Seek an injunction only
D) Fine the company only.
E) Either seek an injunction or fine the company.

F) A) and E)
G) D) and E)

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A(n) ________ is a statement that a company agrees to stop disputed behavior but does not admit that it actually broke the law.


A) agreed order of acknowledgment decree
B) cease and desist order
C) consent order
D) acknowledgement decree
E) approval recommendation decree

F) D) and E)
G) A) and B)

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For what amount can a person be held liable to the credit card company if a credit card company sends an unsolicited card in the mail and the card is stolen?


A) $500
B) $300
C) $250
D) $200
E) $0

F) D) and E)
G) A) and E)

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________ laws are state consumer protection laws prohibiting used-car fraud.


A) Orange
B) Prune
C) Lemon
D) Onion
E) Lime

F) A) and D)
G) A) and B)

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The Federal Food, Drug, and Cosmetic Act protects against misbranded products.

A) True
B) False

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Babelon's Used Car makes the following claim in its ad: "We have the best sales force this side of the Mississippi." This is an example of:


A) an FTC violation
B) a material misrepresentation
C) a half truth
D) deceptive advertising
E) puffing

F) B) and D)
G) None of the above

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Which act states that a creditor must make a loan to a natural person and not an entity?


A) The Truth-in-Lending Act
B) Natural Loan's Act
C) People Only Loan Act
D) Non-Commercial Lending Act
E) Loan Guidance Act

F) C) and D)
G) A) and E)

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How does NAFTA define "Made in the U.S.A."?


A) As a product for which at least 55 percent of the labor and components are from Canada, Mexico, or the United States.
B) As a product for which "all or virtually all" of the components and labor are of U.S. origin.
C) As a product for which at least 50 percent of the components and labor are of U.S. origin.
D) As a product for which at least 75 percent of the components and labor are of U.S. origin.
E) As a product for which at least 75 percent of the components and labor are of from Canada, Mexico, or the United States.

F) A) and C)
G) C) and D)

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The Federal Trade Commission meets its goals of protecting consumers by:


A) Consumer education only
B) Legal action only
C) Consumer education and legal action
D) Bringing criminal charges for deceptive advertising
E) Informing consumers how they can take legal action

F) B) and E)
G) A) and D)

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Which of the following was the result on appeal in Gotlin v. Lederman, the case in the text involving whether the defendants misrepresented the effectiveness of a particular form of cancer treatment, Fractionated Stereotactic Radiosurgery (FSR) , in violation of New York's consumer protection law?


A) The court ruled that plaintiff was unable to recover because there was no evidence of deceptive statements made on the part of the defendants.
B) The court ruled that the plaintiff was unable to recover because the consumer protection law at issue did not apply to the provision of medical services.
C) The court ruled that the plaintiff was unable to recover because of the absence of expert medical testimony establishing that the treatment was ineffective.
D) The court ruled that as a matter of law the plaintiff was entitled to recover because evidence indicating the ineffectiveness of the treatment was presented.
E) The court ruled that the case was wrongfully dismissed prior to trial because issues of material fact were presented regarding the plaintiff's injuries and whether the marketing of the treatment was deceptive treatment.

F) A) and E)
G) A) and D)

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Which of the following can the Fair Credit Report Act not be used for?


A) insurance eligibility
B) to randomly know someone's income
C) employment
D) loans
E) licensing

F) B) and E)
G) C) and D)

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Paul's Puppy toys advertises dog bones for $1. When customers arrive to buy, employees warn the buyers that the $1 bones can sometimes make dogs sick and offer the buyers $5 bones instead. The advertisement offering the $1 bones is an example of:


A) Click-and-install
B) Bait-and-switch
C) Bait-and-click
D) Deceptive-click
E) Click-to-deceit

F) A) and E)
G) A) and B)

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The ________ gives consumers three days to cancel purchases made from a salesperson who comes to the consumers home.


A) Rule of Three
B) Buyer Protection Act
C) Cooling-off Rule
D) Product Trial Period Rule
E) Buy Back Protection Act

F) B) and D)
G) All of the above

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[Miracle Pill] Julia advertised that she had developed a pill for women that would result in weight loss, wrinkle loss, and improved vitality; and that for men would result in all those things, plus hair growth. Her television advertisement showed miracle results allegedly obtained by consumers. Julia cautioned, however, that ingestion of the pill for six months was required before results would be evident. The pill was wildly popular. The Federal Trade Commission, however, investigated and determined that Julia had no reasonable basis for the claims she made in advertisements. Julia claimed that she was merely involved in the use of generalities and clear exaggerations. The Commission disagreed and issued a formal administrative complaint against her. After a hearing, an order was issued requiring that Julia stop advertising and selling the pills. After losing all appeals, Julia continued selling the pills until she was fined by the Federal Trade Commission. She has since left the country and cannot be located. -Julia's defense that generalities and clear exaggerations are allowable by law is known as ________.


A) Exaltation
B) Puffing
C) Crowing
D) Swelling
E) Boasting

F) A) and C)
G) C) and D)

Correct Answer

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Joe comes to Patty's house to sell her a knife set. He uses an aggressive sales pitch and he tells Patty that all sales are final. Patty signs a contract to buy the set, but later regrets it and asks to rescind the contract 7 days later? Can Patty rescind her contract?


A) No, because she waited more than the three days allowed under the Cooling Off Rule
B) No, because she was told all sales were final
C) Only if Joe engaged in fraud in the sale
D) Likely yes, because Joe failed to inform her, both verbally and in writing, that the transaction may be cancelled.
E) Yes, but only if she can prove the knives cost more than market value

F) All of the above
G) B) and D)

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