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Exam 3: Professionalism and Success

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Question 21

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Adhering to the appropriate code of law and ethics and being honest and trustworthy are characteristics of a person who has ________.

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Question 22

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A personal qualification to be an effective and productive medical assistant is to ____.

A) show respect to patients
B) graduate from an accredited program
C) pass an accreditation exam
D) have experience as a nursing assistant
E) take a patient's vital signs

F) B) and D)
G) B) and E)

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Question 23

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To accomplish several tasks in the most efficient manner, you should first ________ the tasks.

Speaking or acting on behalf of a patient or the patient's family is called patient ________.

When you prioritize your work for the day, you use ________ thinking skills to determine which are the most important tasks and which are less important.

Wearing an approved uniform that is clean and pressed is part of maintaining a(n) ________ appearance.

The specific technical and operational proficiencies needed to perform a job in a specific profession are known as ________ skills.

Which of the following statements describes knowledge?

Being a professional obligates you to keep up with new standards, methods, procedures, and technologies. Your ongoing effort to learn and improve in your field is called ________.

Dorothy is a 6-year-old child who has severe asthma and comes in frequently for checkups. She is a happy, friendly child, and the entire office is fond of her. One day you notice a coworker giving Dorothy a little handmade ragdoll. Which professional behavior does your coworker need to improve?

Zeke is a medical assistant at Bedford Clinic. His primary job responsibility is working with Dr. Garcia, but Dr. Garcia is currently on vacation, so Zeke's duties are light today. He notices that the two medical assistants in the reception area are swamped with work, so he offers to lend a hand. Zeke is exhibiting the professional behavior of ____.

Prioritizing your tasks on a very busy day is an example of which professional behavior?

After listening to Hailey-a new employee-talk with a patient, Lynda quietly takes Hailey aside and suggests a more diplomatic way to have handled the situation. Hailey thanks Lynda for the suggestion and says she will remember it in future conversations with patients. What professional characteristic is Hailey displaying?

Which of the following actions is most likely to help a person reduce stress?

An 8-year-old girl is brought to the outpatient clinic by her mother, who states that the child fell while playing and may have broken her arm. You gently ask the child if you can look at her arm, but she runs to the corner of the room and crouches down, terrified. A closer look reveals half-healed bruises on both arms. You leave the room and report to the licensed practitioner that you suspect that the child is being abused. In doing this, you are displaying the professional behavior of ____.

You will experience ongoing assessment of your professional behaviors in all of the following environments except ____.

Brent is attempting to interview a woman who came to the clinic because she is having pains in her side. He is trying to find out the type and level of pain she is experiencing, but every time he asks her a question, her husband answers for her. She has not spoken a single word to Brent during the entire interview. Brent is becoming a little annoyed, but he smiles and carries out the interview as best he can. He treats both the woman and her husband with great respect. Brent is displaying the professional behavior of ____.

Striving for excellence in doing your job and having pride in your performance contributes to excellent work ________.

Employers look for employees whose professional behaviors produce a good ________ ethic.

Tracy works in the billing and coding department of a busy outpatient clinic. She receives a phone call from an irate patient who claims he was overcharged by $246.73 for a recent procedure. Tracy could not immediately find the patient's record, so she followed the problem-solving steps and implemented what she considered to be the best solution: tell the patient that she would look into it and call the patient back. The patient becomes even angrier, saying that he "will not stand for being put off like that." What should Tracy do now?