Question 1

Adrian is a patient whose parents were killed in a skiing accident a few months ago. Adrian was involved in an automobile accident this morning. He refused ambulance transport and a friend brought him to your office because he needed only minor wound care. He turned 21 last week, so he is legally an adult. He tells you he has no insurance and doesn't know how he will pay for his care. Adrian might be a candidate for ____.

Accepted Answer

A)   Medicaid
B)   Medicare
C)   a hardship case
D)   a collection agency
E)   county assistanceF) A) and B)
G) A) and C)

Question 2

A collection letter containing stronger wording that asks the patient to specify when the amount will be paid and to contact the office to make payment arrangements may be sent when an account is ____ days past due.

Accepted Answer

A)   15
B)   30
C)   60
D)   90
E)   120F) C) and D)
G) None of the above

Question 3

Which of the following is an accurate statement about open-book accounts?

Accepted Answer

A)   They are regulated by the Truth in Lending Act.
B)   They are accounts with only one charge.
C)   The patient and physician sign an agreement for payment in more than one installment.
D)   The last date of payment or charge for each illness is used as the starting date for determining the time limit on that specific debt.
E)   The statute of limitations does not apply to open-book accounts.F) B) and C)
G) A) and D)

Question 4

A federal Truth in Lending Statement, which is a written description of the agreed terms of payment, is also called a(n) ________ statement.

Accepted Answer

The answer of A federal Truth in Lending Statement, which...

Question 5

A written-contract account is ____.

Accepted Answer

A)   one that is open to charges made occasionally
B)   an account with only one charge
C)   one in which the physician and patient sign an agreement for payment installments
D)   the total of the outstanding balance on the patient ledger cards
E)   one in which the physician is requested by the courts to examine a specific patientF) A) and D)
G) A) and C)

Question 6

When one or more people sue a company that wronged all of them the same way, they have filed a(n) ________ lawsuit.

Accepted Answer

The answer of When one or more people sue a...

Question 7

A statement is ____.

Accepted Answer

A)   the usual fee a doctor charges for a service
B)   the paperwork sent to patients to inform them of payment or balance due
C)   the price list for the medical practice
D)   a billing system that bills each patient once a month but staggers the due dates
E)   a reminder from the medical office that the patient is due for a yearly examF) A) and E)
G) A) and B)

Question 8

Free treatment for ________ cases must be undertaken carefully and is given at the physician's discretion.

Accepted Answer

The answer of Free treatment for ________ cases must be...

Question 9

A letter that has a friendly, "we want to help" tone and gives the patient options but makes it clear that the patient must take some sort of action, is most appropriately sent when the account is ____ days past due.

Accepted Answer

A)   15
B)   30
C)   60
D)   90
E)   120F) A) and B)
G) A) and C)

Question 10

When you ask Mrs. Redding how she would like to pay the $48 she owes for today's services, she hands you a credit card. When you look at the card, you realize that the card expired two months ago. Which of the following would be your best response to Mrs. Redding?

Accepted Answer

A)   "I'm sorry, Mrs. Redding, but this card has expired. Do you have another card we might use?"
B)   "Mrs. Redding, I can't use this card because it expired two months ago."
C)   "Why are you trying to pay us with an expired credit card?"
D)   "Mrs. Redding, this card has expired; would you like me to bill you instead?"
E)   "If I put the charge through on this expired card, the credit card company will be furious."F) B) and D)
G) A) and E)

Question 11

The statute of ________ is the state law that sets a time limit on when someone can legally file a collection suit on a past-due account.

Accepted Answer

The answer of The statute of ________ is the state...

Question 12

The money the medical practice must pay out to run the practice is called accounts ________.

Accepted Answer

The answer of The money the medical practice must pay...

Question 13

A(n) ________, or encounter form, includes the charges for services rendered on that day, a request for payment or insurance copayment, and all the information for submitting an insurance claim.

Accepted Answer

The answer of A(n) ________, or encounter form, includes the...

Question 14

The most appropriate way to determine which parent has consent ability and payment responsibility for a minor child is to ____.

Accepted Answer

A)   ask the parent who is with the child at the time of the appointment who has financial responsibility
B)   ask the parent who makes the appointment about financial responsibility before making the appointment
C)   check with the court system to see who was awarded custody
D)   assume that the patient who brings the child for treatment has consent ability and payment responsibility
E)   require a letter from one of the parents guaranteeing paymentF) A) and D)
G) B) and E)

Question 15

A credit ________ is a company that provides information about the creditworthiness of a person seeking credit.

Accepted Answer

The answer of A credit ________ is a company that...

Question 16

If the physician allows the patient to pay for services over time, she is extending ________ to the patient.

Accepted Answer

The answer of If the physician allows the patient to...

Question 17

When do most smaller practices send out their statements?

Accepted Answer

A)   Daily
B)   Weekly
C)   At the end of the month
D)   Whenever the medical assistant has time to prepare the statements
E)   Patients are allowed to request a billing time that is convenient for themF) A) and B)
G) A) and C)

Question 18

Which of the following information about a patient should a medical assistant provide to the collection agency?

Accepted Answer

A)   Patient's income
B)   Date of the last payment or charge on the account
C)   Patient's educational level
D)   Impression of the patient's ability to pay
E)   Names of other physicians the patient has seenF) B) and D)
G) None of the above

Question 19

A characteristic of a mutual agreement is that ____.

Accepted Answer

A)   the patient is billed for payment in full monthly, but may make whatever payment is possible
B)   it is never regulated by the Truth in Lending Act
C)   the physician and the patient agree on how much each month's payment will be
D)   finance charges are always applied
E)   it is generally set up by a collection agencyF) None of the above
G) B) and E)

Question 20

The person who has financial responsibility for a patient is known as the ________.

Accepted Answer

The answer of The person who has financial responsibility for...

Exam 20: Patient Billing and Collection

A letter that has a friendly, "we want to help" tone and gives the patient options but makes it clear that the patient must take some sort of action, is most appropriately sent when the account is ____ days past due.

Correct Answer
verified

When one or more people sue a company that wronged all of them the same way, they have filed a(n) ________ lawsuit.

Correct Answer
verified

A(n) ________, or encounter form, includes the charges for services rendered on that day, a request for payment or insurance copayment, and all the information for submitting an insurance claim.

Correct Answer
verified

Which of the following information about a patient should a medical assistant provide to the collection agency?

Correct Answer
verified

The money the medical practice must pay out to run the practice is called accounts ________.

Correct Answer
verified

When you ask Mrs. Redding how she would like to pay the $48 she owes for today's services, she hands you a credit card. When you look at the card, you realize that the card expired two months ago. Which of the following would be your best response to Mrs. Redding?

Correct Answer
verified

A written-contract account is ____.

Correct Answer
verified

A federal Truth in Lending Statement, which is a written description of the agreed terms of payment, is also called a(n) ________ statement.

Correct Answer
verified

A collection letter containing stronger wording that asks the patient to specify when the amount will be paid and to contact the office to make payment arrangements may be sent when an account is ____ days past due.

Correct Answer
verified

When do most smaller practices send out their statements?

Correct Answer
verified

Free treatment for ________ cases must be undertaken carefully and is given at the physician's discretion.

Correct Answer
verified

Which of the following is an accurate statement about open-book accounts?

Correct Answer
verified

Correct Answer
verified

A statement is ____.

Correct Answer
verified

A characteristic of a mutual agreement is that ____.

Correct Answer
verified

The person who has financial responsibility for a patient is known as the ________.

Correct Answer
verified

A credit ________ is a company that provides information about the creditworthiness of a person seeking credit.

Correct Answer
verified

If the physician allows the patient to pay for services over time, she is extending ________ to the patient.

Correct Answer
verified

The statute of ________ is the state law that sets a time limit on when someone can legally file a collection suit on a past-due account.

Correct Answer
verified

The most appropriate way to determine which parent has consent ability and payment responsibility for a minor child is to ____.

Correct Answer
verified

Exam 20: Patient Billing and Collection

A letter that has a friendly, "we want to help" tone and gives the patient options but makes it clear that the patient must take some sort of action, is most appropriately sent when the account is ____ days past due.

Correct AnswerverifiedShow Answer

When one or more people sue a company that wronged all of them the same way, they have filed a(n) ________ lawsuit.

Correct AnswerverifiedShow Answer

A(n) ________, or encounter form, includes the charges for services rendered on that day, a request for payment or insurance copayment, and all the information for submitting an insurance claim.

Correct AnswerverifiedShow Answer

Which of the following information about a patient should a medical assistant provide to the collection agency?

Correct AnswerverifiedShow Answer

The money the medical practice must pay out to run the practice is called accounts ________.

Correct AnswerverifiedShow Answer

When you ask Mrs. Redding how she would like to pay the $48 she owes for today's services, she hands you a credit card. When you look at the card, you realize that the card expired two months ago. Which of the following would be your best response to Mrs. Redding?

Correct AnswerverifiedShow Answer

A written-contract account is ____.

Correct AnswerverifiedShow Answer

A federal Truth in Lending Statement, which is a written description of the agreed terms of payment, is also called a(n) ________ statement.

Correct AnswerverifiedShow Answer

A collection letter containing stronger wording that asks the patient to specify when the amount will be paid and to contact the office to make payment arrangements may be sent when an account is ____ days past due.

Correct AnswerverifiedShow Answer

When do most smaller practices send out their statements?

Correct AnswerverifiedShow Answer

Free treatment for ________ cases must be undertaken carefully and is given at the physician's discretion.

Correct AnswerverifiedShow Answer

Which of the following is an accurate statement about open-book accounts?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A statement is ____.

Correct AnswerverifiedShow Answer

A characteristic of a mutual agreement is that ____.

Correct AnswerverifiedShow Answer

The person who has financial responsibility for a patient is known as the ________.

Correct AnswerverifiedShow Answer

A credit ________ is a company that provides information about the creditworthiness of a person seeking credit.

Correct AnswerverifiedShow Answer

If the physician allows the patient to pay for services over time, she is extending ________ to the patient.

Correct AnswerverifiedShow Answer

The statute of ________ is the state law that sets a time limit on when someone can legally file a collection suit on a past-due account.

Correct AnswerverifiedShow Answer

The most appropriate way to determine which parent has consent ability and payment responsibility for a minor child is to ____.

Correct AnswerverifiedShow Answer

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