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Exam 13: Group Behavior, Teams and Conflict

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Question 21

Multiple Choice

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The East Barbarians softball team in the Great White North Softball League has continually improved its record over the nine years it has been in the league. Most recently, the East Barbarians, with the same team members as in the previous eight years, won the league championship for the first time. In this scenario, winning the championship probably BEST exemplifies the effects of:

A) the group's homogeneity
B) the stability of group membership
C) group status
D) group communication structure

E) C) and D)
F) A) and D)

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Question 22

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In negotiation, a BATNA will affect a person's:

A) least acceptable result
B) maximum supportable position
C) negotiation style
D) attempts at individual dominance

E) A) and D)
F) C) and D)

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Question 23

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Which of the following is NOT a factor that determines whether a collection of employees is A team rather than a "group" or a "committee?"

Individuals from one part of the organization often rely on individuals from other departments in the company in order to meet common goals. Conflicts which arise between various groups is probably caused by:

Which of the following characteristics suggests that a collection of five employees is a teamrather than a "group" or a "committee?"

What are the four stages in team development?

When something affects one member of the group, it affects all members. This is known as ______ and is a criterion for being considered a group.

Which of the following is true about brainstorming?

Employees on the 7th floor go to lunch together and employees on the 2nd floor play together in a city basketball league. These examples demonstrate the importance of ____ in forming groups.

Anita is typing and starts to make mistakes when she notices that the person sitting next to her is typing much faster and making fewer mistakes. Anita's increase in mistakes is probably due to:

A person who ignores conflict and hopes it will go away is using a(n) _______ style.

When two or more people perform the same task in the presence of one another, the effect on the behavior is known as:

A situation in which a group becomes so cohesive and like-minded that it makes poor decisions by ignoring information relevant to the decision-making process is:

Social inhibition involves the ___ effects of the presence of others on individual behaviorwhereas social facilitation involves the ___ effects of the presence of others.

People probably join a group such as a fraternity or sorority because of:

A group member consistently avoids group interaction and block's the group's activities. Hewould be considered:

A hotel room attendant does not show up to clean his rooms on a given day. Due to his absence, the other room attendants are assigned additional rooms to clean. This scenario BEST exemplifies which criteria of group membership?

People who use a(n) _______ conflict managing style, handle conflict in a win-lose manner and do what it takes to win with no regard for other people.

Which of the following group roles encourages group cohesiveness and group participation?

The barriers to interpersonal communication that can cause conflict are: