Question 1

If a supervisor had 10 employees, how many paired comparisons would she have to make for each performance dimension?

Accepted Answer

A)   10
B)   25
C)   45
D)   90E) All of the above
F) B) and C)

Question 2

If an employee is to be terminated for violation of a company rule, what are the five things the courts will consider?

Accepted Answer

Did a rule exist?
Did the empl...

Question 3

Which of the following performance appraisal approaches would have dimensions such as "prevent crimes from occurring" and "minimize citizen complaints"?

Accepted Answer

A)   Competency focus
B)   Goal focus
C)   Task focus
D)   Trait focusE) B) and D)
F) A) and B)

Question 4

The statement "It's not fair to pay a bad employee the same amount of money as an excellent employee" exemplifies the need for accurate performance appraisals in:

Accepted Answer

A)   determining salary increases
B)   making promotion decisions
C)   employee training and feedback
D)   training needs assessmentE) C) and D)
F) None of the above

Question 5

Observation and cognitive processing of behavior occurs during the:

Accepted Answer

A)   performance appraisal review
B)   actual performance appraisal evaluation
C)   selection of the performance criteria
D)   instrument development stageE) C) and D)
F) B) and D)

Question 6

Documenting employee performance:

Accepted Answer

A)   increases employee anxiety
B)   decreases rating accuracy
C)   reduces legal liability
D)   increases recency errorsE) A) and B)
F) B) and C)

Question 7

Which of the following performance appraisal evaluators is not common or well regarded by managers?

Accepted Answer

A)   Supervisor
B)   Peer
C)   Subordinate
D)   CustomerE) C) and D)
F) B) and C)

Question 8

Which of the following is an area of potential use for performance appraisals?

Accepted Answer

A)   Validation of employment testing
B)   Training needs assessment
C)   Employee training and feedback
D)   All of theseE) A) and B)
F) A) and C)

Question 9

When peer ratings are used, research has found that high performers evaluate their peers _______ low performers.

Accepted Answer

A)   the same as
B)   more strictly than
C)   more leniently than
D)   none of these would be trueE) None of the above
F) All of the above

Question 10

What type of rating scale is depicted below?
Job knowledge: Poor 1 2 3 4 5 6 7 Excellent.
Dependability: Poor 1 2 3 4 5 6 7 Excellent.

Accepted Answer

A)   Behaviorally anchored rating scale
B)   Behavioral observation scale
C)   Graphic rating scale
D)   Mixed standard scaleE) B) and C)
F) All of the above

Question 11

If managers allow their performance ratings of one employee to affect their performance ratings of another employee, they have committed a _______ error.

Accepted Answer

A)   strictness
B)   contrast
C)   carry over
D)   proximityE) C) and D)
F) A) and D)

Question 12

The most common method of employee comparison is the _______ method.

Accepted Answer

A)   paired comparison
B)   forced distribution
C)   rank order
D)   behavioral anchored rating scaleE) A) and B)
F) C) and D)

Question 13

A performance appraisal instrument would be most useful in terminating an employee due to:

Accepted Answer

A)   a violation of company rules
B)   a layoff
C)   an inability to perform
D)   employment-at-willE) C) and D)
F) B) and D)

Question 14

A type of distribution error in which a rater tends to rate every employee at the upper end of the scale is called _______ error.

Accepted Answer

A)   leniency
B)   central tendency
C)   strictness
D)   haloE) A) and C)
F) A) and D)

Question 15

What are the common errors that occur with performance ratings?

Accepted Answer

distribution errors ...

Question 16

Though commonly used, trait-focused performance appraisal instruments are not a good idea for several reasons. Which of the following is the main reason outlined in your text?

Accepted Answer

A)   They are hard to construct
B)   They provide poor feedback
C)   Employees hate them
D)   All of these are major problemsE) All of the above
F) A) and B)

Question 17

When would the use of subordinate ratings of a supervisor be least desirable?

Accepted Answer

A)   There are only 1 or 2 subordinates
B)   The ratings are anonymous
C)   The ratings will not affect raises
D)   The job is in the public sectorE) B) and D)
F) B) and C)

Question 18

A problem with _____performance statements is that an employee can do everything asked of him by an organization and still not get the desired results due to factors outside his control.

Accepted Answer

A)   results-focused
B)   trait-focused
C)   behavior-focused
D)   emotion-focusedE) B) and D)
F) C) and D)

Question 19

A rating scale that uses anchors such as always, often, and seldom is an example of which type of rating scale?

Accepted Answer

A)   Employee comparison
B)   Frequency
C)   Expectations
D)   GoalE) A) and D)
F) A) and C)

Question 20

Perhaps the best rater training program is ________.

Accepted Answer

A)   the Cronbach method
B)   frame-of-reference training
C)   BARS training
D)   no rater training program is effectiveE) None of the above
F) A) and C)

Exam 7: Evaluating Employee Performance

A rating scale that uses anchors such as always, often, and seldom is an example of which type of rating scale?

Correct AnswerverifiedShow Answer

Which of the following performance appraisal evaluators is not common or well regarded by managers?

Correct AnswerverifiedShow Answer

A type of distribution error in which a rater tends to rate every employee at the upper end of the scale is called _______ error.

Correct AnswerverifiedShow Answer

When would the use of subordinate ratings of a supervisor be least desirable?

Correct AnswerverifiedShow Answer

If managers allow their performance ratings of one employee to affect their performance ratings of another employee, they have committed a _______ error.

Correct AnswerverifiedShow Answer

Perhaps the best rater training program is ________.

Correct AnswerverifiedShow Answer

What are the common errors that occur with performance ratings?

Correct Answerverifieddistribution errors ...View AnswerShow Answer

If a supervisor had 10 employees, how many paired comparisons would she have to make for each performance dimension?

Correct AnswerverifiedShow Answer

Which of the following performance appraisal approaches would have dimensions such as "prevent crimes from occurring" and "minimize citizen complaints"?

Correct AnswerverifiedShow Answer

The most common method of employee comparison is the _______ method.

Correct AnswerverifiedShow Answer

A performance appraisal instrument would be most useful in terminating an employee due to:

Correct AnswerverifiedShow Answer

When peer ratings are used, research has found that high performers evaluate their peers _______ low performers.

Correct AnswerverifiedShow Answer

Observation and cognitive processing of behavior occurs during the:

Correct AnswerverifiedShow Answer

Which of the following is an area of potential use for performance appraisals?

Correct AnswerverifiedShow Answer

A problem with _____performance statements is that an employee can do everything asked of him by an organization and still not get the desired results due to factors outside his control.

Correct AnswerverifiedShow Answer

Documenting employee performance:

Correct AnswerverifiedShow Answer

If an employee is to be terminated for violation of a company rule, what are the five things the courts will consider?

Correct AnswerverifiedDid a rule exist?Did the empl...View AnswerShow Answer

Though commonly used, trait-focused performance appraisal instruments are not a good idea for several reasons. Which of the following is the main reason outlined in your text?

Correct AnswerverifiedShow Answer

The statement "It's not fair to pay a bad employee the same amount of money as an excellent employee" exemplifies the need for accurate performance appraisals in:

Correct AnswerverifiedShow Answer

What type of rating scale is depicted below? Job knowledge: Poor 1 2 3 4 5 6 7 Excellent. Dependability: Poor 1 2 3 4 5 6 7 Excellent.

Correct AnswerverifiedShow Answer

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distribution errors ...
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Did a rule exist?
Did the empl...
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