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Exam 28: The Balanced Scorecard and Corporate Social Responsibility

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Question 61

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The tendency for managers to compare the performance of divisions within a company to each other using the same metrics regardless of each division's unique characteristics is known as _____ bias.

A) metrics
B) division
C) surrogation
D) common measures

E) A) and B)
F) All of the above

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Question 62

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Sometimes a strategy map is referred to as a supply chain map.

A) True
B) False

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Question 63

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Certain corporate social responsibility efforts, such as protecting the environment for future generations, are also referred to as sustainability efforts.

James, an accountant at Forta Company, is preparing an income statement at the end of the year. It will be included in the company's annual report to be released to the public. This is an example of the managerial accounting function at Forta.

Carolina, the accountant for Duke Manufacturing, tells Jacob, who works in customer service for Duke, that that their company's customer satisfaction rating predicts sales revenue in dollars. Carolina's comment indicates that the customer satisfaction rating is

Operating income and cash flow are examples of metrics used to assess quality control.

What is the Global Reporting Initiative?

Explain the process of strategic learning.

The triple bottom line approach to sustainability includes all of the following reporting categories except _____ performance.

A strategy map plays an important role for a company using the balanced scorecard approach to its performance measurement system. Which of the following is not a function of the strategy map?

List the three components of the triple bottom line.

Accounting metrics, such as cash flow, are often used to simplify the business decision-making process.

Which of the following is not one of the four performance perspectives included in the balanced scorecard?

Miguel works at LoftCo, Inc., and has been asked to help lead the development of the company's new balanced scorecard. He and his multifunctional team developed strategic objectives and performance metrics for each of the four perspectives. This work constitutes the complete set of steps in developing a BSC performance management system.

List the three types of cognitive or psychological bias to which decision making with the balanced scorecard may be subject.

A company's balanced scorecard may include

Sometimes the phrase "corporate social responsibility" is used interchangeably with the phrase

Match the following descriptions with the correct term (a-c). -Provides evidence of possible future performance A)Leading indicator B)Lagging indicator C)BSC performance perspectives

The signs that a manager is subject to motivated reasoning include all of the following except

Which of the following statements about performance metrics is false?