Question 1

Those who have flown on Singapore Air have experienced firsthand the great food that is served during the flight, the friendliness of the flight attendants, and the comfortable seating. Singapore Air creates customer value by providing its customers with

Accepted Answer

A)   the best airport experience.
B)   the most convenient flight schedules.
C)   the best price for the distance traveled.
D)   the best in-flight service.
E)   the greatest sense of personal safety.F) A) and E)
G) A) and D)

Question 2

Conducting marketing research is an excellent way to address the first objective in marketing, which is to discover consumers'

Accepted Answer

A)   diversity of opinion, to create persuasive advertising messages.
B)   income, to determine the most lucrative price point for a product.
C)   lifetime value of an offering to the organization.
D)   characteristics that would be useful to identify market segments.
E)   needs, to create products that could satisfy them.F) A) and E)
G) B) and E)

Question 3

Assume you are a salesperson for a direct marketing firm that does in-home jewelry parties. If most of your hosts or hostesses hold only one party a year, what strategies could you use to build strong customer relationships? If you are creating your own business for this example, make sure to describe your product(s) in your introductory sentence.

Accepted Answer

A quality answer should have a strong em...

Question 4

Which statement about environmental forces is most accurate?

Accepted Answer

A)   Environmental forces are almost always controllable if the marketing department correctly scans them.
B)   An organization that incorporates the marketing concept can exert just as much influence on environmental forces as they can exert on that organization.
C)   Environmental forces consistently result in negative outcomes for an organization.
D)   Some environmental forces can actually enhance a firm's marketing opportunities.
E)   Environmental forces can almost always be predicted.F) A) and E)
G) D) and E)

Question 5

The marketing mix elements are called __________ because they are the responsibility of the marketing department in an organization.

Accepted Answer

A)   administrative forces
B)   profitability keys
C)   stakeholder value generators
D)   target market segments
E)   controllable factorsF) A) and B)
G) B) and D)

Question 6

On what does an organization with a market orientation focus?

Accepted Answer

A)   on continuously collecting information about the environment, keeping abreast of competitors' actions, and using this information to create product innovation
B)   on prospective buyers, understanding them intimately, and developing favorable long-term perceptions of the organization and its offerings so that they will choose it in the marketplace.
C)   on satisfying the needs of consumers while also trying to achieve its goals.
D)   on satisfying the needs of consumers in a way that provides for society's well-being.
E)   on continuously collecting information about customers' needs, sharing this information across departments, and using it to create customer value.F) B) and C)
G) A) and B)

Question 7

In 1952, General Electric's annual report stated, "The concept introduces...marketing...at the beginning rather than the end of the production cycle and integrates marketing into each phase of the business." This is a brief statement of what has come to be known as the

Accepted Answer

A)   sustainability perspective.
B)   age of consumerism.
C)   sales concept.
D)   marketing concept.
E)   customer relationship management concept.F) A) and E)
G) A) and B)

Question 8

Figure 1-5 
-In Figure 1-5 above, "C" represents which era in U.S. business history?

Accepted Answer

A)   sales era
B)   production era
C)   consumerism era
D)   marketing concept era
E)   customer relationship eraF) All of the above
G) A) and E)

Question 9

Why are you, as a student, already somewhat of a marketing expert before taking this course? Provide a specific example from your own personal experience and relate it to something you just "formally" learned about marketing.

Accepted Answer

Students are, in a sense, marketing expe...

Question 10

Figure 1-5
- In Figure 1-5 above, "B" represents which era in U.S. business history?

Accepted Answer

A)   sales era
B)   production era
C)   consumerism era
D)   marketing concept era
E)   customer relationship eraF) A) and D)
G) A) and C)

Question 11

All of the following constitute the four Ps of the marketing mix except which?

Accepted Answer

A)   promotion
B)   profitability
C)   price
D)   place
E)   productF) B) and C)
G) None of the above

Question 12

In marketing, each ________ consists of people who are relatively similar to each other in terms of their consumption behavior.

Accepted Answer

A)   market segment
B)   demographic cluster
C)   organizational buyer group
D)   ultimate consumer group
E)   qualified prospect groupF) A) and D)
G) A) and C)

Question 13

The Apple iPhone is rated by Consumer Reports as being one of the best smartphones in the industry. Define customer value. In what ways do you think the Apple iPhone provides value for its customers?

Accepted Answer

Customer value is the unique combination...

Question 14

All of the following are departments within a typical organization except which?

Accepted Answer

A)   finance
B)   manufacturing
C)   information systems
D)   human resources
E)   shareholdersF) D) and E)
G) A) and E)

Question 15

What are the primary differences between an ultimate consumer and an organizational buyer? Select one product and explain the differences in either its use or purchase, depending on whether it was purchased by an ultimate consumer or an organizational buyer.

Accepted Answer

Students' examples will differ, but each...

Question 16

TUMI brand briefcases are very expensive, high-end briefcases that are generally sold in specialty luggage shops. Which group of people would be the most likely target market for TUMI briefcases?

Accepted Answer

A)   police officers
B)   executives
C)   construction workers
D)   massage therapists
E)   studentsF) None of the above
G) C) and D)

Question 17

Which answer reflects (in this order)  a good, a service, and an idea that can be marketed?

Accepted Answer

A)   a candy bar, a wastepaper basket, and a vending machine
B)   a CD, a concert, and a souvenir T-shirt
C)   a political candidate, democracy, and freedom
D)   an iPhone, an iPad, and an Apple Watch
E)   a toothbrush, laser teeth whitening, and dental hygieneF) C) and D)
G) B) and E)

Question 18

Imagine a confectionary company has introduced a new nutty candy bar during the 1930s (the sales era in U.S. business history) . Which statement would you most likely expect management to make if sales of this new candy bar were much lower than expected?

Accepted Answer

A)   "We'd better do some market testing to determine why people are dissatisfied."
B)   "Perhaps we should make candy bars with raisins."
C)   "Let's put more aggressive salespeople in the field."
D)   "Let's lower the price and change the name."
E)   "Don't worry about it; we're the largest candy manufacturer in the area. Sooner or later they'll get hungry enough that they'll come to us."F) A) and B)
G) D) and E)

Question 19

The ________ department of an organization is responsible for facilitating relationships, partnerships, and alliances with the organization's customers, shareholders, suppliers, and other organizations.

Accepted Answer

A)   purchasing
B)   marketing
C)   human resources
D)   accounting
E)   information systemsF) All of the above
G) None of the above

Question 20

Which person is the best example of an organizational buyer?

Accepted Answer

A)   a college student buying paper towels in bulk for herself and her roommates
B)   a store owner buying hand-woven tablecloths to sell in her store
C)   a computer programmer buying the latest game for her Xbox
D)   a botanist buying a rare rose bush for her home garden
E)   a parent buying a softball glove for a daughterF) A) and E)
G) A) and C)

Exam 1: Creating Customer Relationships and Value Through Marketing

On what does an organization with a market orientation focus?

Correct Answer
verified

Those who have flown on Singapore Air have experienced firsthand the great food that is served during the flight, the friendliness of the flight attendants, and the comfortable seating. Singapore Air creates customer value by providing its customers with

Correct Answer
verified

TUMI brand briefcases are very expensive, high-end briefcases that are generally sold in specialty luggage shops. Which group of people would be the most likely target market for TUMI briefcases?

Correct Answer
verified

All of the following are departments within a typical organization except which?

Correct Answer
verified

Imagine a confectionary company has introduced a new nutty candy bar during the 1930s (the sales era in U.S. business history) . Which statement would you most likely expect management to make if sales of this new candy bar were much lower than expected?

Correct Answer
verified

All of the following constitute the four Ps of the marketing mix except which?

Correct Answer
verified

What are the primary differences between an ultimate consumer and an organizational buyer? Select one product and explain the differences in either its use or purchase, depending on whether it was purchased by an ultimate consumer or an organizational buyer.

Correct Answer
verified
Students' examples will differ, but each...
View Answer

Why are you, as a student, already somewhat of a marketing expert before taking this course? Provide a specific example from your own personal experience and relate it to something you just "formally" learned about marketing.

Correct Answer
verified
Students are, in a sense, marketing expe...
View Answer

Correct Answer
verified
A quality answer should have a strong em...
View Answer

Conducting marketing research is an excellent way to address the first objective in marketing, which is to discover consumers'

Correct Answer
verified

The ________ department of an organization is responsible for facilitating relationships, partnerships, and alliances with the organization's customers, shareholders, suppliers, and other organizations.

Correct Answer
verified

Which statement about environmental forces is most accurate?

Correct Answer
verified

Figure 1-5 -In Figure 1-5 above, "C" represents which era in U.S. business history?

Correct Answer
verified

Figure 1-5 - In Figure 1-5 above, "B" represents which era in U.S. business history?

Correct Answer
verified

In marketing, each ________ consists of people who are relatively similar to each other in terms of their consumption behavior.

Correct Answer
verified

The marketing mix elements are called __________ because they are the responsibility of the marketing department in an organization.

Correct Answer
verified

Which answer reflects (in this order) a good, a service, and an idea that can be marketed?

Correct Answer
verified

The Apple iPhone is rated by Consumer Reports as being one of the best smartphones in the industry. Define customer value. In what ways do you think the Apple iPhone provides value for its customers?

Correct Answer
verified
Customer value is the unique combination...
View Answer

In 1952, General Electric's annual report stated, "The concept introduces...marketing...at the beginning rather than the end of the production cycle and integrates marketing into each phase of the business." This is a brief statement of what has come to be known as the

Correct Answer
verified

Which person is the best example of an organizational buyer?

Correct Answer
verified

Exam 1: Creating Customer Relationships and Value Through Marketing

On what does an organization with a market orientation focus?

Correct AnswerverifiedShow Answer

Those who have flown on Singapore Air have experienced firsthand the great food that is served during the flight, the friendliness of the flight attendants, and the comfortable seating. Singapore Air creates customer value by providing its customers with

Correct AnswerverifiedShow Answer

TUMI brand briefcases are very expensive, high-end briefcases that are generally sold in specialty luggage shops. Which group of people would be the most likely target market for TUMI briefcases?

Correct AnswerverifiedShow Answer

All of the following are departments within a typical organization except which?

Correct AnswerverifiedShow Answer

Imagine a confectionary company has introduced a new nutty candy bar during the 1930s (the sales era in U.S. business history) . Which statement would you most likely expect management to make if sales of this new candy bar were much lower than expected?

Correct AnswerverifiedShow Answer

All of the following constitute the four Ps of the marketing mix except which?

Correct AnswerverifiedShow Answer

What are the primary differences between an ultimate consumer and an organizational buyer? Select one product and explain the differences in either its use or purchase, depending on whether it was purchased by an ultimate consumer or an organizational buyer.

Correct AnswerverifiedStudents' examples will differ, but each...View AnswerShow Answer

Why are you, as a student, already somewhat of a marketing expert before taking this course? Provide a specific example from your own personal experience and relate it to something you just "formally" learned about marketing.

Correct AnswerverifiedStudents are, in a sense, marketing expe...View AnswerShow Answer

Correct AnswerverifiedA quality answer should have a strong em...View AnswerShow Answer

Conducting marketing research is an excellent way to address the first objective in marketing, which is to discover consumers'

Correct AnswerverifiedShow Answer

The ________ department of an organization is responsible for facilitating relationships, partnerships, and alliances with the organization's customers, shareholders, suppliers, and other organizations.

Correct AnswerverifiedShow Answer

Which statement about environmental forces is most accurate?

Correct AnswerverifiedShow Answer

Figure 1-5 -In Figure 1-5 above, "C" represents which era in U.S. business history?

Correct AnswerverifiedShow Answer

Figure 1-5 - In Figure 1-5 above, "B" represents which era in U.S. business history?

Correct AnswerverifiedShow Answer

In marketing, each ________ consists of people who are relatively similar to each other in terms of their consumption behavior.

Correct AnswerverifiedShow Answer

The marketing mix elements are called __________ because they are the responsibility of the marketing department in an organization.

Correct AnswerverifiedShow Answer

Which answer reflects (in this order) a good, a service, and an idea that can be marketed?

Correct AnswerverifiedShow Answer

The Apple iPhone is rated by Consumer Reports as being one of the best smartphones in the industry. Define customer value. In what ways do you think the Apple iPhone provides value for its customers?

Correct AnswerverifiedCustomer value is the unique combination...View AnswerShow Answer

In 1952, General Electric's annual report stated, "The concept introduces...marketing...at the beginning rather than the end of the production cycle and integrates marketing into each phase of the business." This is a brief statement of what has come to be known as the

Correct AnswerverifiedShow Answer

Which person is the best example of an organizational buyer?

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Students' examples will differ, but each...
View Answer

Correct Answer
verified
Students are, in a sense, marketing expe...
View Answer

Correct Answer
verified
A quality answer should have a strong em...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
verified
Customer value is the unique combination...
View Answer

Correct Answer
verified

Correct Answer
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