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At the corporate level in an organization,


A) the department heads direct overall strategy for the entire organization.
B) groups of specialists actually create value for the organization.
C) a small number of people from different departments are mutually accountable to accomplish a task or a common set of performance goals.
D) a subsidiary, division, or unit of an organization markets a set of related offerings to a clearly defined group of customers.
E) top management directs overall strategy for the entire organization.

F) A) and B)
G) A) and C)

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  Figure 2-4In Figure 2-4 shown above, a representation of the BCG business portfolio analysis, SBUs found in quadrant A would be called A)  cash cows. B)  question marks. C)  dogs. D)  lightning strikes. E)  stars. Figure 2-4In Figure 2-4 shown above, a representation of the BCG business portfolio analysis, SBUs found in quadrant A would be called


A) cash cows.
B) question marks.
C) dogs.
D) lightning strikes.
E) stars.

F) B) and C)
G) C) and E)

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Diversification refers to the marketing strategy of


A) increasing sales of current products in current markets.
B) selling current products to new markets.
C) selling new products to new markets.
D) selling new products to current markets.
E) selling the same brands in both current and new markets.

F) All of the above
G) B) and C)

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The ________ element of the marketing mix includes outlets and transportation.


A) product
B) price
C) promotion
D) place
E) people

F) A) and E)
G) A) and C)

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  Figure 2-11 -Based on the sales revenue data shown in Figure 2-11 above, as a marketing manager for Apple, you would most likely conclude that A)  the planning gap is narrowing. B)  the actual sales results (line BE)  tracked fairly well with the 2009 plan (line BD) . C)  the actual sales results (line BE)  underperformed the 2009 plan (line BC) . D)  sales have slowed significantly since 2009 (line BC) . E)  the 2009 plan (line BD)  was far too aggressive and could not be achieved. Figure 2-11 -Based on the sales revenue data shown in Figure 2-11 above, as a marketing manager for Apple, you would most likely conclude that


A) the planning gap is narrowing.
B) the actual sales results (line BE) tracked fairly well with the 2009 plan (line BD) .
C) the actual sales results (line BE) underperformed the 2009 plan (line BC) .
D) sales have slowed significantly since 2009 (line BC) .
E) the 2009 plan (line BD) was far too aggressive and could not be achieved.

F) A) and D)
G) A) and C)

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  Figure 2-7 -Quadrant C in Figure 2-7 above represents a(n)  ________ in a SWOT analysis. A)  a threat B)  a weakness C)  a strength D)  an opportunity E)  a market segment Figure 2-7 -Quadrant C in Figure 2-7 above represents a(n) ________ in a SWOT analysis.


A) a threat
B) a weakness
C) a strength
D) an opportunity
E) a market segment

F) A) and D)
G) A) and E)

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A marketing plan refers to


A) the long-term decisions made to implement the marketing program and the monitoring of those decisions.
B) a technique that marketing managers use to quantify performance measures and growth targets to analyze their firm's strategic business units (SBUs) as though they were a collection of separate investments.
C) a road map for the marketing activities of an organization for a specified future time period, such as one year or five years.
D) the detailed day-to-day operational decisions essential to the overall success of marketing strategies.
E) a road map for the entire organization for a specified future period of time, such as one year or five years.

F) A) and C)
G) A) and E)

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According to the textbook, the terms firm, company, and organization


A) refer to for-profits, nonprofits, and government agencies, respectively.
B) refer to nonprofits, government agencies, and for-profits, respectively.
C) refer to government agencies, for-profits, and nonprofits, respectively.
D) refer to for-profits, government agencies, and nonprofits, respectively.
E) can be used interchangeably to cover both profit and nonprofit organizations.

F) D) and E)
G) A) and B)

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Data visualization is


A) the visual computer display of the essential information related to achieving a marketing objective.
B) a road map for the marketing activities of an organization for a specified future time period.
C) the process of continuously collecting information about customers' needs, sharing this information across departments, and using it to create marketing metrics.
D) a measure of the quantitative value or trend of a marketing activity or result.
E) a way to present information about an organization's marketing metrics graphically so marketers can quickly spot deviations from plans and take corrective actions.

F) B) and C)
G) A) and B)

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Sometimes maximizing sales will come at the expense of ________, so it is necessary to ensure that the latter remains at acceptable levels.


A) advertisements
B) sales force
C) profits
D) sustainability efforts
E) customer satisfaction

F) B) and E)
G) A) and E)

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If Ben & Jerry's sold a line of new "Get the Dough Out of Politics" T-shirts in its stores targeting its ice cream customers in the United States, it would be using a ________ strategy.


A) product development
B) market development
C) market penetration
D) diversification
E) market saturation

F) D) and E)
G) B) and D)

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In the Boston Consulting Group (BCG) business portfolio model for analysis of a firm's strategic business units, or SBUs, the vertical axis reflects


A) market growth rate.
B) marketing efficiencies.
C) industry attractiveness.
D) market segment size.
E) relative market share.

F) B) and E)
G) B) and D)

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While hybrid vehicles are very fuel-efficient, they are also expensive to purchase. Still, hybrid vehicles sales have a compound annual growth rate of 88.6 percent in recent years. Several years ago, the Honda Motor Co. unveiled the hybrid version of the Honda Civic. Sales of the Civic eventually surpassed those of the Toyota Prius, making it the top-selling hybrid car in the United States. For years, Honda has experienced tremendous success with its Accords; these Honda cars are the top-selling automobiles in the United States. Where would the Honda Civic (hybrid version) and the Honda Accord fall in the BCG business portfolio analysis matrix?


A) The hybrid Civic is a star; the Accord is a cash cow.
B) The hybrid Civic is a cash cow; the Accord is a star.
C) Due to the overwhelming success of Honda cars, both the Accord and the hybrid Civic are cash cows.
D) The hybrid Civic is a dog; the Accord is a cash cow.
E) The hybrid Civic is a dog; the Accord is a star.

F) A) and E)
G) A) and B)

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  Figure 2-2 -In Figure 2-2 above, B represents the  what  element of visionary organization. This is referred to as the organizational A)  tactics. B)  mission. C)  foundation. D)  direction. E)  strategies. Figure 2-2 -In Figure 2-2 above, B represents the "what" element of visionary organization. This is referred to as the organizational


A) tactics.
B) mission.
C) foundation.
D) direction.
E) strategies.

F) A) and D)
G) None of the above

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An example of a nonprofit organization is


A) the Food and Drug Administration.
B) CVS Pharmacies.
C) the medical technology company Medtronic, Inc.
D) the pharmaceutical company Pfizer, Inc.
E) the American Red Cross.

F) B) and D)
G) A) and B)

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A marketing plan is developed during which phase of the strategic marketing process?


A) Implementation
B) Control
C) Development
D) Planning
E) Evaluation

F) A) and B)
G) A) and E)

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In general, a visionary organization asks which three types of questions to specify its foundation, set a direction, and formulate strategies?


A) Why, when, where
B) What, by whom, how
C) How, when, where
D) Why, what, how
E) Who, why, when

F) B) and C)
G) C) and D)

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A marketing strategy to increase sales of current products in current markets is


A) market penetration.
B) market development.
C) product development.
D) diversification.
E) marketing synergy.

F) A) and E)
G) A) and D)

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An organization's special capabilities including skills, technology, and resources that distinguish it from other organizations and provide customer value, are referred to as


A) points of differences.
B) sustainable advantages.
C) core values.
D) points of similarity.
E) competencies.

F) A) and C)
G) None of the above

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Figure 2-7Quadrant B in Figure 2-7 above represents a(n) ________ in a SWOT analysis.


A) a threat
B) a weakness
C) a strength
D) an opportunity
E) a market segment

F) B) and E)
G) D) and E)

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