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Suppose marketers want to use product differentiation and market segmentation strategies. What question should they ask when considering the potential for cannibalization with these strategies?


A) Will our new products steal customers or sales from our older ones?
B) Will the products compete head-to-head with those of a competitor?
C) Can this action successfully draw customers away from competitors?
D) Are there enough similarities within the market segment to warrant such high costs?
E) Will this action eliminate the need for individualized advertising and promotion?

F) B) and D)
G) C) and E)

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Region and city size are both variables used to employ ________ segmentation.


A) geographic
B) behavioral
C) district
D) psychographic
E) demographic

F) B) and C)
G) A) and E)

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Massage Envy offers massage services on a subscription basis, so it targets consumers that desire to get multiple treatments per month. Massage Envy likely segments its market by


A) usage rate.
B) benefits offered.
C) demographics.
D) geography.
E) lifestyle.

F) B) and E)
G) A) and E)

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The increased customer value achieved through performing organizational functions such as marketing or manufacturing more efficiently is referred to as


A) functional aggregation.
B) organizational synergy.
C) task segmentation.
D) task amalgamation.
E) project valuation.

F) B) and E)
G) A) and B)

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The Claritas PRIZM lifestyle segmentation is based on the belief that "birds of a feather flock together." It combines ________ with a geographic component.


A) situational segmentation
B) socioeconomic segmentation
C) demographic segmentation
D) psychographic segmentation
E) behavioral segmentation

F) A) and B)
G) D) and E)

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Wonk is a unique furniture company that design, builds, and retails in Brooklyn, NY. You can customize your design with creative input, including personalizing items with wood and lacquer options or environmentally conscious materials and finishes, though the options are not unlimited. Wonk relies on


A) order customization.
B) a one product, one market segment strategy.
C) build-to-order manufacturing.
D) specialty customization.
E) mass customization.

F) A) and B)
G) B) and E)

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Evergreen Air Center in Marana, Arizona, is the world's biggest parking lot for unwanted commercial aircraft. Airlines pay from $750 to $5,000 a month for its storage service. The warm, dry air where the operation is located serves as a cheap and effective airplane preservative. Which segmentation variable might Evergreen use to segment the market?


A) NAICS sector (industry)
B) number of locations
C) who buys, such as individual buyer or buying groups
D) metropolitan statistical area
E) number of employees

F) A) and D)
G) A) and E)

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Which of the following statements regarding segmentation bases is most accurate?


A) The identification of demographic variables is more objective than the identification of psychographic variables, which is more subjective.
B) Marketers should use segmentation bases in this order to reduce potential costs: behavioral, demographic, psychographic, and geographic.
C) The use of psychographic variables for segmentation is easiest for most consumer products.
D) Behavioral segmentation is based primarily on personality.
E) Geographic segmentation is rarely used today because of the Internet.

F) B) and D)
G) All of the above

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When expenses are greater than the potential increased sales from market segmentation, a firm should


A) not consider market segmentation at this time.
B) combine departments within the company to make the process more streamlined.
C) reduce production costs or increase prices to facilitate the segmentation process.
D) seek alternate channels of distribution, including Internet sales.
E) discontinue manufacturing any products that are not in the mature stage of their product life cycle.

F) A) and D)
G) C) and E)

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Alamo, a national car rental firm, targets 50 percent of its advertising to salespeople who rent a car over 40 weeks per year. The company is using ________ segmentation.


A) geographic
B) demographic
C) loyalty
D) psychographic
E) behavioral

F) B) and E)
G) A) and E)

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To be identified as a market segment, members of the group must


A) be similar in terms of their consumption behavior.
B) represent a large share of the entire market and have buying power.
C) have diverse needs and have potential for future growth.
D) have diverse needs and be willing and able to purchase the product.
E) have the potential for future growth and increased profit or ROI.

F) C) and E)
G) A) and B)

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All of these are market segmentation strategies except which?


A) build-to-order
B) multiple products, multiple market segments
C) one product, multiple market segments
D) multiple products, one segment
E) mass customization

F) B) and E)
G) All of the above

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ChoiceShirts is an online company that makes made-to-order T-shirts. Its online customers can order their shirts using any downloaded photo inserted into 600 templates or even design a shirt from scratch. This is an example of


A) family branding.
B) mass customization.
C) multiple products and multiple market segments.
D) one product and multiple market segments.
E) specialty customization.

F) C) and D)
G) B) and C)

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A market-product grid is a framework to relate the ________ to products offered or potential marketing actions by an organization.


A) market segments of potential buyers
B) marketing objectives of potential products
C) total anticipated revenue annually
D) total anticipated profit annually
E) market share of the closest competitor

F) A) and D)
G) A) and C)

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Variables such as statistical area, the North American Industry Classification System (NAICS) code, and usage rate are all examples of ways to


A) differentiate products.
B) forecast sales for a consumer market.
C) segment an organizational market.
D) promote protectionism.
E) calculate a net income.

F) B) and C)
G) A) and B)

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Criteria for forming segments involve both similarities and differences. In terms of the needs of buyers, the similarities must be ________ a segment, and the differences must be ________ segments.


A) between; among
B) throughout; absent in
C) within; among
D) absent in; throughout
E) among; across

F) None of the above
G) A) and B)

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Explain what a market-product grid is and how it is used.

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A market-product grid is a framework to ...

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Describe the market segmentation process.

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Market segmentation first stresses the i...

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What is market segmentation and why is it important?

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People have different needs and wants, e...

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Recently, U.S. dairies, struggling to increase milk sales, tried to change the way adults thought about chocolate milk. The dairies wanted to ________ chocolate milk in the minds of adult consumers.


A) segment
B) differentiate
C) explain
D) promote
E) reposition

F) All of the above
G) A) and E)

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