Question 1

Kaleb is instructing a patient on how to care for the cast on her right arm. When he asks the patient if she has any questions, she says, "I work at an aquarium. I can avoid submerging the cast in water, but I cannot avoid water splashes entirely. Will there be any bad effects if I keep the entire cast covered with plastic all day, every day?" Kaleb does not know the answer, so he asks her to wait while he finds out the answer. She tells him not to bother, but he insists on finding the answer for her. Kaleb's behavior shows ____.

Accepted Answer

A)   dependability
B)   organizational skills
C)   teamwork
D)   critical-thinking skills
E)   a good work ethicF) A) and C)
G) A) and B)

Question 2

The first impression the medical assistant will make on patients, coworkers, and providers is their _________.

Accepted Answer

A)   appearance
B)   technical expertise
C)   credentials
D)   professional behavior
E)   work qualityF) B) and E)
G) A) and E)

Question 3

Which of the following actions is most likely to help a person reduce stress?

Accepted Answer

A)   Reduce the amount of time you spend exercising each week
B)   Allow yourself exactly 6 hours of sleep each night
C)   Identify sources of conflict and try to resolve them.
D)   Increase the number of snacks you eat between meals.
E)   Oppose anything that will cause a change in your life.F) C) and D)
G) C) and E)

Question 4

Which of the following personal qualifications is necessary for the overall efficiency of the medical facility?

Accepted Answer

A)   Acceptance of criticism
B)   Willingness to work as a team member
C)   Remaining calm in a crisis
D)   Critical-thinking skills
E)   Personal and professional growthF) B) and C)
G) None of the above

Question 5

Soft skills are difficult to observe and evaluate because they reflect a person's ____.

Accepted Answer

A)   attitudes
B)   technical skills
C)   experience level
D)   clinical techniques
E)   appearanceF) C) and D)
G) A) and B)

Question 6

Understanding gained through study and experience is called ________.

Accepted Answer

The answer of Understanding gained through study and experience is...

Question 7

Which of the following are key strategies for ensuring your success as a medical assistant?

Accepted Answer

A)   Critical thinking, time management, and stress management
B)   Teamwork, organization, and professional boundaries
C)   Goal setting, time management, and teamwork
D)   Work quality, punctuality, and stress management
E)   Professional appearance, teamwork, and critical thinkingF) A) and B)
G) C) and D)

Question 8

When a patient with the flu describes how he/she has been unable to sleep, the empathic medical assistant responds with

Accepted Answer

A)   "I feel sorry for you."
B)   "It will get better soon."
C)   "I know how the flu can disrupt sleep."
D)   "You cannot expect to sleep when you are sick."
E)   "You should have taken some cold medicine."F) A) and B)
G) A) and E)

Question 9

Which of the following is not an example of a hard skill?

Accepted Answer

A)   Scheduling appointments
B)   Interviewing patients
C)   Being honest
D)   Taking vital signs
E)   Coding for insurance purposesF) A) and D)
G) All of the above

Question 10

A personal qualification of being an effective and productive medical assistant is to ____.

Accepted Answer

A)   show respect to patients
B)   graduate from an accredited program
C)   pass an accreditation exam
D)   have experience as a nursing assistant
E)   take a patient's vital signsF) A) and E)
G) A) and C)

Question 11

The first step in the problem-solving process is to ____.

Accepted Answer

A)   analyze the potential solutions and strategies
B)   identify the problem and define it clearly
C)   clearly identify the objectives to be achieved
D)   implement the strategy that appears to be the best solution
E)   identify the potential effects of the problemF) A) and B)
G) A) and C)

Question 12

When organizing tasks on a very busy day, the medical assistant is displaying which professional behavior?

Accepted Answer

A)   Self-confidence
B)   Empathy
C)   Teamwork
D)   Communication
E)   PrioritizingF) C) and E)
G) B) and D)

Question 13

If you show ________, other people feel you know what you are doing, which puts them at ease.

Accepted Answer

self-confi...

Question 14

The minimum proficiencies necessary to do a job are known as ____.

Accepted Answer

A)   hard skills
B)   competency skills
C)   soft skills
D)   diploma skills
E)   dependent skillsF) A) and C)
G) A) and B)

Question 15

Adhering to the appropriate code of law and ethics and being honest and trustworthy are characteristics of a person who has ________.

Accepted Answer

The answer of Adhering to the appropriate code of law...

Question 16

Zeke is a medical assistant at Bedford Clinic. His primary job responsibility is working with Dr. Garcia, but Dr. Garcia is currently on vacation, so Zeke's duties are light today. He notices that the two medical assistants in the reception area are swamped with work, so he offers to lend a hand. Zeke is exhibiting the professional behavior of ____.

Accepted Answer

A)   critical thinking
B)   teamwork
C)   punctuality
D)   judgment
E)   attendanceF) B) and C)
G) C) and E)

Question 17

The ability to learn, retain, and process information is ________.

Accepted Answer

The answer of The ability to learn, retain, and process...

Question 18

The need for ____ occurs when a provider's schedule changes to include evening and weekend hours in order to service more patients.

Accepted Answer

A)   communication skills
B)   empathy
C)   professional judgment
D)   flexibility
E)   critical thinkingF) None of the above
G) A) and C)

Question 19

After listening to Hailey, a new employee, discussing a past due account with a patient, Lynda quietly takes Hailey aside and suggests a more diplomatic way to have handled the situation. Hailey thanks Lynda for the suggestion and says she will remember it in future conversations with patients. What professional characteristic is Hailey displaying?

Accepted Answer

A)   Knowledge
B)   Persistence
C)   Acceptance of criticism
D)   Teamwork
E)   Professional appearanceF) A) and E)
G) A) and D)

Question 20

You will experience ongoing assessment of your professional behaviors in all of the following environments except ____.

Accepted Answer

A)   the hiring process
B)   your student work experience
C)   performance evaluation in the workplace
D)   your favorite hobby
E)   promotion considerationF) All of the above
G) B) and E)

Exam 3: Professionalism and Success

A personal qualification of being an effective and productive medical assistant is to ____.

Correct Answer
verified

Soft skills are difficult to observe and evaluate because they reflect a person's ____.

Correct Answer
verified

Correct Answer
verified

When a patient with the flu describes how he/she has been unable to sleep, the empathic medical assistant responds with

Correct Answer
verified

Which of the following actions is most likely to help a person reduce stress?

Correct Answer
verified

You will experience ongoing assessment of your professional behaviors in all of the following environments except ____.

Correct Answer
verified

If you show ________, other people feel you know what you are doing, which puts them at ease.

Correct Answer
verified
self-confi...
View Answer

The need for ____ occurs when a provider's schedule changes to include evening and weekend hours in order to service more patients.

Correct Answer
verified

The first impression the medical assistant will make on patients, coworkers, and providers is their _________.

Correct Answer
verified

The minimum proficiencies necessary to do a job are known as ____.

Correct Answer
verified

Understanding gained through study and experience is called ________.

Correct Answer
verified

Adhering to the appropriate code of law and ethics and being honest and trustworthy are characteristics of a person who has ________.

Correct Answer
verified

Correct Answer
verified

When organizing tasks on a very busy day, the medical assistant is displaying which professional behavior?

Correct Answer
verified

Which of the following personal qualifications is necessary for the overall efficiency of the medical facility?

Correct Answer
verified

Which of the following are key strategies for ensuring your success as a medical assistant?

Correct Answer
verified

Correct Answer
verified

The ability to learn, retain, and process information is ________.

Correct Answer
verified

The first step in the problem-solving process is to ____.

Correct Answer
verified

Which of the following is not an example of a hard skill?

Correct Answer
verified

Exam 3: Professionalism and Success

A personal qualification of being an effective and productive medical assistant is to ____.

Correct AnswerverifiedShow Answer

Soft skills are difficult to observe and evaluate because they reflect a person's ____.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

When a patient with the flu describes how he/she has been unable to sleep, the empathic medical assistant responds with

Correct AnswerverifiedShow Answer

Which of the following actions is most likely to help a person reduce stress?

Correct AnswerverifiedShow Answer

You will experience ongoing assessment of your professional behaviors in all of the following environments except ____.

Correct AnswerverifiedShow Answer

If you show ________, other people feel you know what you are doing, which puts them at ease.

Correct Answerverifiedself-confi...View AnswerShow Answer

The need for ____ occurs when a provider's schedule changes to include evening and weekend hours in order to service more patients.

Correct AnswerverifiedShow Answer

The first impression the medical assistant will make on patients, coworkers, and providers is their _________.

Correct AnswerverifiedShow Answer

The minimum proficiencies necessary to do a job are known as ____.

Correct AnswerverifiedShow Answer

Understanding gained through study and experience is called ________.

Correct AnswerverifiedShow Answer

Adhering to the appropriate code of law and ethics and being honest and trustworthy are characteristics of a person who has ________.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

When organizing tasks on a very busy day, the medical assistant is displaying which professional behavior?

Correct AnswerverifiedShow Answer

Which of the following personal qualifications is necessary for the overall efficiency of the medical facility?

Correct AnswerverifiedShow Answer

Which of the following are key strategies for ensuring your success as a medical assistant?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The ability to learn, retain, and process information is ________.

Correct AnswerverifiedShow Answer

The first step in the problem-solving process is to ____.

Correct AnswerverifiedShow Answer

Which of the following is not an example of a hard skill?

Correct AnswerverifiedShow Answer

Correct Answer
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self-confi...
View Answer

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