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A disadvantage of rush orders is that ____.


A) the item sent may be of lower quality
B) the vendor may be out of the needed item
C) the vendor may charge more for a rush delivery
D) they supply the needed item quickly
E) they must be paid for in cash

F) A) and B)
G) All of the above

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The first page of every fax you send from a medical office should be a cover sheet that contains a(n) _______ that all material within the fax is intended only for the person to whom it is being sent.

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A device used to input printed matter and convert it to a format that can be read by the computer is a ____.


A) cursor
B) printer
C) scanner
D) pointing device
E) modem

F) A) and B)
G) C) and D)

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A computer's hardware serves four main functions. Which of the following is one of those functions?


A) Storing data
B) Word processing
C) Deleting data
D) Programming
E) Releasing data

F) A) and E)
G) A) and C)

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Using _______ vendors often results in discounts, special services, and provides a public relations benefit for the physician.

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The _______ for a software program is usually in the form of written instruction manuals or online help.

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A(n) _______ vendor will process orders accurately with quality items, deliver products in good condition, and charge fair prices.

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Which of the following is a high-capacity removable disk drive that can store up to 750 MB of data?


A) CDs
B) Jump
C) Tape
D) DVDs
E) Zip

F) C) and D)
G) A) and B)

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When two or more computer systems are linked together and are geographically close together, what type of network is this?


A) WAN
B) OCR
C) LAN
D) PDA
E) VPN

F) B) and E)
G) All of the above

Correct Answer

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Which of the following is considered both an input device and an output device?


A) Central processing unit
B) Keyboard
C) Printer
D) Modem
E) Scanner

F) A) and E)
G) A) and C)

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Access codes or _______ allow users into approved areas of the software according to the individual's job description.

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A current trend in printers is the ____.


A) dot matrix printer
B) ink-jet printer
C) laser printer
D) plasma color printer
E) "all-in-one" printer

F) D) and E)
G) A) and D)

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The hardware components of a computer consist of the monitor, keyboard, and ____.


A) software.
B) printer.
C) operating system.
D) applications.
E) Internet provider.

F) A) and B)
G) A) and C)

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The best way to deal with a telephone solicitation is to ____.


A) just hang up on the telephone representative
B) ask for the name and telephone number of the firm and call back
C) talk with several telephone representatives and compare details of the sale
D) copy down details of the order when it is being placed
E) tell the representative he or she will have to visit the office in person

F) A) and E)
G) A) and B)

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A medical office should have a regular _______ for inventory and ordering to maintain adequate levels of supplies.

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In a medical office, ________ that change the monitor display at short intervals can be used to minimize the amount of time information is visible on a computer screen.

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screensave...

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The best source of information about maintaining a piece of equipment is the equipment _______.

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Protection against spammers is provided by ____.


A) firewalls
B) antivirus software
C) disk cleanup
D) disk defragmentation
E) disaster recovery plans

F) B) and D)
G) D) and E)

Correct Answer

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The main circuit board that controls the other components in a computer system is the ____.


A) motherboard
B) hard drive
C) microprocessor
D) central processing unit
E) video board

F) None of the above
G) All of the above

Correct Answer

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What is a common disorder many medical assistants develop due to improper hand positioning at the computer keyboard?


A) Arthritis
B) Carpal tunnel syndrome
C) Wrist fracture
D) Nodules on finger joints
E) Bursitis

F) B) and D)
G) C) and D)

Correct Answer

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