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Exam 11: Process Analysis and Resource Utilization

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Question 21

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The process for applying for a work permit at the Manchester department of labor is as follows.First,the administrator fills out an application (5 minutes) and takes a picture (1 minute) .Then,a clerk enters the information and processes the permit (5 minutes) .There are two administrators and three clerks.If the number of licenses per hour for the administrators is 16 and the number of licenses per hour for the clerks is 20.57,what can you conclude?

A) The administrators are the bottleneck resources.
B) There should be more clerks.
C) The clerks are a physical constraint.
D) The total process output is the average of the number of licenses per hour of the administrators and clerks.

E) A) and B)
F) B) and D)

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Question 22

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_____ is the typical queueing system used by banks and airline ticket counters.

A) Several parallel servers fed by their own queues
B) One or more parallel servers fed by a single queue
C) A combination of several queues in a series
D) One server,one queue

E) B) and D)
F) None of the above

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Question 23

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Simulation models are not well equipped to capture the dynamic behavior of queues over time.

A hotel has 200 rooms.If,on a given day,150 rooms are occupied,which number represents the utilization of hotel rooms?

An airline has one employee work the counter.A customer arrives on the average of once every 3 minutes,and it takes on average 2 minutes to process the transaction.What is the probability that a customer must wait for service in the queue?

What is the average time a bouquet stays in a florist shop if they sell 100 bouquets per day and they maintain an average inventory of 200 bouquets?

Which of the following is another term for one simulation run?

Little's Law uses short-term averages to explain relationships.

The philosophy and principles of the TOC are valuable in understanding demand and capacity management.

Which of the following is an example of a bottleneck management principle?

The number of units or tasks that are completed per unit time from a process is the _____.

In one method of calculating utilization,_____ divided by Resources Available.

A(n) _____ is the work activity that effectively limits the throughput of the entire process.

Which of the following describes the general process for identifying a bottleneck?

When calculating utilization,the dimensions of the denominator must be greater than those of the numerator.